Please see "Additional Job Description" for more information

The Compl Bus Control Officer is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• Contributes to the development, maintainance and implementation of enterprise wide standards and strategies to strengthen and enhance the Bank’s Global AML Monitoring program.
• Provides guidance to AML officers and their business partners globally in all matters affecting the program and works closely with AML Operations and Technology to ensure the most effective use of tools and resources in the Monitoring process.
• Drives various global projects to advance the Monitoring Risk Management Program and is a key contributor to many other strategic AML initiatives.
• Manages framework for identifying and assessing AML regulations and the AML risks for each line of business to determine appropriate risk coverage.
• Identifies and analyzes AML risks, emerging risks, and regulations specific to transaction monitoring
• Establishes framework to assess the AML regulations and risks to identify typologies and required monitoring controls
• Leads Strategic Program Implementations for the Global Monitoring Risk Mangement & Policy team
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years AML experience in financial services with a demonstrated understanding of AML relevant business domains.
• experience in AML Transaction Monitoring and/or AML Risk Assessment and the development and compilation of policies and procedures
• management experience
• Balanced blend of analytical skills, problem solving, and reporting and communication skills
• Ability to assess business transactions and products in terms of the associated AML risks
• Advanced organizational skills including attention to detail, multi-tasking and following up
• Experience using databases and other tracking tools to enforce global consistency
• Excellent writing and presentation skills
• Experience working collaboratively across various areas of the organization and presenting to senior management
• Education:

• Bachelor’s/University degree or equivalent experience, potentially Masters degree

The United States Personal Banking - Issue Management Design Team Governance & Control - Compliance Business Control Officer is a strategic professional responsible for execution and oversight of centralized Operations Issues Management matters:

• Concern identification and evidentiary documentation
• Root cause analysis
• Remediation/solution planning
• Progress status monitoring and reporting
• Closure package creation and administrative activities
• Ownership resolution
• Risk Exception Inventory Management

These activities will be conducted in close partnership with function leadership across U.S. Personal Bank Operations and its supporting functions. Excellent communication, negotiation, and diplomacy are required to guide, influence, and engage others, often senior leaders in the remediation of cross functional issues.

This position will be accountable for execution of cross-functional issues, risk exception management, and escalated Issue Management matters. Responsibilities include identifying and managing requirements to the Global Issue Management Policy, Standard, and Procedure as well as providing transparency to senior leaders and stakeholders throughout the issue management and risk exception lifecycle. This role will work closely with leaders across Citi engaging with Issue Managers, Owners, Legal, Independent Compliance Risk Management (ICRM) and Risk/Control partners to ensure consistent, quality and on-time delivery against Issue Management commitments.

Responsibilities:

• Maintain clear and frequent communication to various stakeholders within the Issue Management teams in relation to ownership dispute resolution, risk exception creation/renewal/retirement, and cross functional issues.
• Ability to work well in a team environment given competing priorities and to think outside of the box to develop innovative solutions.
• Ability to manage multiple efforts concurrently.
• Facilitate engagement of Business Owner(s) for issues with key stakeholders from Compliance, Legal, Government and Regulatory Affairs, Finance, Chief Administrative Office Management, and other relevant support functions as appropriate throughout the issues management process.
• Facilitate the initial and ongoing communication, escalation, and resolution process through standardized communication routines and tools.
• Facilitate evaluation of the issue to ensure all key attributes have been appropriately and accurately identified.
• Work with the business partners to develop a culture that fosters self-identification of business issues.

Desired Skill Set:

• Experience engaging Internal Audit, Regulatory Exam Management, ORM, and ICRM teams to effectively challenge and develop issues resulting from audits, exams, and challenges
• Past experience in Internal Audit validations
• Advanced Root Cause Analysis
• Citi Risk and Controls – ARCM management, iCAPs, ERM (Global Escalations Platform)
• IMPACT
• Service Now – Incident Tickets
• CRISP
• CAMP
• COGNOS
• SharePoint
• MS Office
• Project Management experience
• Self-starter, highly motivated, and solution oriented
• Confidence to be an effective challenger and engagement facilitator across multiple levels of senior management within Operations and its supporting functions
• Intermediate to Advanced knowledge of the business risk lifecycle (e.g. escalation, managers control assessment, risk exceptions

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Job Family Group:

Compliance and Control

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Job Family:

Business Control

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Time Type:

Full time

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Primary Location:

San Antonio Texas United States

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Primary Location Full Time Salary Range:

$103,920.00 - $155,880.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Dec 11, 2024

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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