What you will do

You will be leading our Customer Support team, which offers assistance to internal customers via phone or emails for purchasing and master data management information tools. You will create a good atmosphere within the team that translates into very good relationship with our customers. You will have the chance to facilitate various trainings and team-buildings. Continuous improvements are an essential part of our culture and there are many opportunities for future professional growth.

How you will do it

• Accountable for measuring performance and productivity of the team on a daily basis using IT tool reports and queues that specialists are correctly following strategies.

• Ensure that team follow agreed strategies and actively monitor compliance.

• Coaching, developing individuals within the team and addressing performance gaps through Personal Improvement Plans.

• Responsible with strategic accounts management and handling.

• Initiate, coordinate and drive CI projects as per operations objectives.

• Support direct manager with daily issues/operational tasks.

• Participate in internal projects assigned within the organization.

What we look for

Required

• Secondary education degree or adequate professional experience focusing on Customer care / Sales

• Minimum 2-3 years experience in a leadership role

• Strong process knowledge in relevant area

• MS-Office

• C1 level of English

• Analytical skills

• Willing to develop and learn, Strong Communication skills, Collaborative, Team player, Customer and result oriented, Proactive attitude, Flexibility.

• Experience with process improvement activities or projects

• Previous experience with leading people

Our benefits

Besides a very pleasant and international work environment Johnson Controls offers various opportunities for future growth, a competitive salary, monthly bonus, fully covered meal vouchers, monthly free workplace massage, winter vitamin package, onsite FIT days and a flexible benefit allowance so you can choose to tailor the rest of the benefits to suit your individual needs. You will be based in Johnson Controls offices in the vibrant city center close to the river and Eurovea shopping center. The onsite facilities include a coffee machines, canteen and nursery. If you are relocating to Bratislava to join JCI you will be eligible to receive a housing allowance to help you get your new life set up!

The gross monthly salary for this position starts from 2100 EUR per month, plus a monthly bonus that starts after your first 6 months. Please note this is a minimum salary and our compensation packages are based on your professional experience and qualifications.

Our Culture

At Johnson Controls you’ll have the opportunity to work on some of the most exciting projects in today’s market. Our hardworking people empower us, and we believe in being part of a team that is open, collaborative, results-oriented, hardworking and above all fun. 

We believe that diversity and inclusion matter and make a difference. By embracing the true value of diversity and inclusion, getting comfortable with having crucial conversations, and valuing different perspectives, we will be one of the most desirable places to work. 

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