Housekeeping Manager (Start Date No Earlier Than October 14, 2024)

Posted:
7/21/2024, 5:00:00 PM

Location(s):
Orlando, Florida, United States ⋅ Florida, United States

Experience Level(s):
Senior

Field(s):
Customer Success & Support

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

  • We offer excellent benefits and perks including one free meal per shift and free theme park access.

  • We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

  • We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

  • We invest in training and development opportunities for all team members.

  • We promote social responsibility by being a good neighbor in the community.

  • We care for you, just as we care for others.

Position Start Date No Earlier Than October 14, 2024

Responsible for the management of the assigned housekeeping team and/or area to ensure the highest standards of cleanliness, sanitation, and guest satisfaction.  This role involves overseeing daily operations, managing staff performance, and ensuring compliance with health and safety regulations. 

Qualifications:

  • Proven experience in a housekeeping supervisory role in a hotel or similar environment.

  • Proficient knowledge of all hotel departments, front office operations, housekeeping, guest service standards, and hospitality industry practices.

  • Knowledge of cleaning techniques, products, and equipment.

  • Familiarity with health and safety regulations and best practices.

  • Relevant coursework or certifications in hospitality are beneficial.

  • Proven ability to train and coach team members to achieve excellence.

  • Excellent communication and interpersonal skills.

  • Ability to handle stressful situations and resolve conflicts effectively.

  • Effective problem-solving skills and a proactive mindset.

  • Proficient in using hotel management software and Microsoft Office Suite.

  • Strong organizational and multitasking skills.

  • Excellent guest service skills.

  • Ability to work flexible schedule to include nights, weekends and holidays.

Key Responsibilities:

  • Oversee the daily activities of housekeeping staff, ensuring tasks are completed efficiently and to high standards.

  • Provide training, guidance, and performance feedback to the housekeeping staff.

  • Review payroll, manage schedules, maintain labor costs, and adapt operations based on guest needs and trends.

  • Foster a positive work environment, encouraging team work and professional growth.

  • Plan and schedule housekeeping tasks, ensuring adequate staff coverage and timeline completion of duties.

  • Conduct regular inspections of guest rooms, public areas, and back-of house spaces to ensure cleanliness and adherence to standards.

  • Address and resolve guest complaints and concerns related to housekeeping promptly and effectively.

  • Ensure all housekeeping activities comply with health and safety regulations, company policies and standards.

  • Maintain and update record of cleaning schedules, inventory, and equipment maintenance.

  • Promote a culture of safety by conducting regular training session and enforcing safety protocol. 

  • Place orders for supplies as needed, ensure cost-effective purchasing and timely delivery.

  • Develops and distributes key performance metrics for the housekeeping operation.

  • Ensures effective and efficient interdepartmental communication.

  • Develop and update housekeeping procedures and programs.

  • Perform other duties as assigned.