​​#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

About the Role:

CrowdStrike is looking for highly motivated, self-driven, leader dedicated to making a difference in global security by protecting organisations against the most advanced attackers in the world. Our CrowdStrike virtual security operations centre offers opportunities to expand your skill set through a wide variety of experiences, whilst delivering our service which is to detect and respond to incidents as they occur in real-time for our customers. This role is open to candidates remotely within the UK, or within our office in Reading. We also offer hybrid working models.

• Am I a Leader for Falcon Complete?

• Are you capable of leading teams and interacting well with customers? Are you self-motivated and able to motivate others?

• Do you have a security operations,  incident response, or information security background that you would like to take to the next level?

• Do you enjoy working with customers and providing excellent customer service you can be proud of?

What You'll Do:

Under the guidance of a regional Director a Falcon Complete Manager is expected to:

• Manage a team of technical analysts a to deliver the Falcon Complete managed service according to operational objectives and SLAs, whilst seeking to increase the effectiveness and efficiency of operations.

• Develop and maintain an educational environment where the knowledge and performance of the team is constantly advancing through effective leadership, coaching, and day-to-day management.

• Provide oversight and guidance for the  response, investigation, and resolution of security incidents for customers.

• Manage daily, weekly and event-based reporting for trending, planning, and situational awareness. This will include deliverables such as producing and reviewing aggregated performance metrics.

• Serve as liaison with internal CrowdStrike stakeholders and external customers to ensure any service issues are fully addressed.

• Develop and enhance internal processes to support continuous improvement for all elements of the service.

• Create and manage projects and activities to further develop and enhance the service in line with the Falcon Complete mission and goals.

What You'll Need:

Successful candidates will have experience in two or more of the following areas:

• Management of operational teams: experience in managing teams in an operational service delivery environment. Including the coaching and development of team members, along with career and progress planning.

• Incident handling: experience in conducting or managing incident response for organisations.

• Incident remediation: understanding of targeted attacks and the ability to create remediation plans for compromised organisations.

• Forensic Analysis: a background using a variety of forensic analysis tools in incident response investigations to determine the extent and scope of compromise, this may also include network forensics, and malware analysis.

• Network, cloud or infrastructure operations and architecture/engineering: understanding of secure network architecture, network operations, cloud environments, or infrastructure (which may include Windows, Linux, Mac environments for example).

• Experience in effectively leading and coaching technical teams.

• Experience of managing or leading incidents, including the coordination of resources and communications.

• Ability to handle high pressure situations and associated decision making in a productive and professional manner.

• Strong verbal and written communication skills.

• The ability to translate highly technical information into a business context and to demonstrate adaptability when communicating at all levels in an organisation.

• Customer service skills.

Bonus Points:

• Customer/managed service delivery experience in managing against operational objectives and SLAs.

• Experience in developing or improving service or management information reporting and metrics.

• Experience of building and shaping teams or capabilities.

• Project management.

• Knowledge of broader cyber security and information technology specialisms including, but not limited to, cyber risk management / understanding of information and operational risk, vulnerability management and patching, identity and access management, application security, and IT service management (i.e. ITIL disciplines).

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Benefits of Working at CrowdStrike:

• Remote-first culture

• Market leader in compensation and equity awards with option to participate in ESPP in eligible countries

• Competitive vacation and flexible working arrangements

• Physical and mental wellness programs 

• Paid parental leave, including adoption 

• A variety of professional development and mentorship opportunities

• Access to CrowdStrike University, LinkedIn Learning and Jhanna

• Offices with stocked kitchens when you need to fuel innovation and collaboration

• Birthday time-off in your local country

• Work with people who are passionate in our mission and Great Place to Work certified across the globe