Job Family:

Human Capital Operations

Travel Required:

Up to 10%

Clearance Required:

None

What You Will Do:

• Be first level support for questions from employees, managers, executives and HR colleagues regarding HR procedures and processes ensuring the highest level of customer service is delivered along with the efficient operation

• Manage HR cases by providing timely and complete responses or rerouting to appropriate team or subject matter experts for escalation

• Ensure timely and accurate HR data management in our global Human Capital Management system by proactively updating and verifying information to maintain current records

• Contribute to the integrity of employee data by performing periodic audits and updates as needed

• Maintain the accuracy of HR business processes and identifies recommended enhancements in processes to improve effectiveness

• Ensure company and HR Operations guidelines, policies and procedures are followed

• Provide support for a range of HR administrative processes supporting the employee lifecycle, including such areas as new hires, transfers, salary changes, special payments, job data changes, terminations, unemployment compensation, verification of employment, and contingent worker management

• Contribute to the on-going development of the HR knowledge base to help employees quickly and easily find answers their questions via self-service

• Test new HCM enhancements prior to general release

• Proactively identify areas of improvement in HR processes and documentation

• Participate in ad hoc HR projects as directed by team leader

What You Will Need:

• Bachelor’s Degree; Four (4) years additional professional experience may be substituted in lieu of degree. 

• Two (2) + years of professional experience in related areas.

• Solid verbal, written, interpersonal and telephone communication skills are required

• Possess a strong customer service orientation while maintaining a high level of integrity and confidentially with each interaction

• Exhibit patience, empathy, and positivity

• Have strong problem-solving skills

• Ability to multi-task, prioritize, and manage time effectively

• Familiarity and understanding of HR policies and procedures

• Strong Microsoft PowerPoint, Excel, Word and Outlook skills

What Would Be Nice To Have:

• Experience with Workday (HMC) and/or case management systems (such as ServiceNow) desired

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave and Adoption Assistance

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Student Loan PayDown

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

• Mobility Stipend

About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.