Client Services Analyst

Join us on our exciting journey!

IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.

The Opportunity

IQVIA is currently recruiting for a Client Services Analyst in Vietnam. The successful candidate will service as clients' day-to-day contact on IQVIA products and services, predominantly Information and Analytics as well as other offerings from IQVIA.

Job Responsibilities

• Services as clients' day-to-day contact on IQVIA products and services, predominantly Information and Analytics (National Sales Audit data) and other defined offerings from on IQVIA
• Support client queries, maintain logs and ensure follow through. Monitor Queries Management System and work towards process improvement and defined KPI
• Ensure accurate and timely communication of support issues to relevant departments within the support cycle
• Build effective business relationships with clients and developed an understanding of clients' potential business needs
• Provide an analytical support and information gathering to help clients around existing subscriptions and to help transform these data into information relevant to the client's business needs
• Provides client trainings on IQVIA services.
• Develops skills in insights gathering which will be beneficial to the research analysis.
• Provides support to other team members in presentations and meetings or client interface.

Requirements

• Bachelor's degree, majors in analytics and/or Quantitative Science will be advantageous
• Demonstrate problem solving, strong customer service skills and has an eye for detail
• Knowledge of database principles, design and implementation; an added advantage
• Client service experience, preferably in market research, would be an advantage
• Knowledge of Healthcare/Consumer Healthcare/FMCG industry would be an advantage
• Strong command of English
• Proficiency in PC applications, Excel and PowerPoint
• Proficiency in Power BI and SQL

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com