How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Job Summary:

Facilitates understanding in communication between healthcare providers and individuals speaking different languages and of different cultures. Must have high level of cultural competence and sensitivity to meaning and rapid processing of two languages. This work environment is one of collaboration, high energy, and mutual support. The atmosphere requires compassion, responsiveness, and high quality in all interactions and activities. Each member of this department is expected to be a team player, self-motivated, and committed to respectful, honest, and open communication.

Essential Functions:

1.  Facilitates communication between healthcare providers and limited-English speaking or non-English

speaking patients in accurate and timely manner. Provides efficient medical interpretation services for

patients, families and staff. Assesses patient/family comprehension of "informed consent" as needed. Advises physician/patient care staff of need for clarification. Arranges interpretation for all languages for patients and families through language line/other resources.

2.  Serves as cultural consultant to staff and as advocate for non-English speaking patients/families. Assesses and monitors patient understandings of information conveyed and keeps physicians/nurses informed as to

level of that understanding. Suggests referrals to medical staff, clinical social workers, patient advocate staff, chaplains and ancillary staff.

3.  Responds to phone calls from non-English speaking callers and triages and orients caller for proper assistance inside or outside health system. Maintains/reports on-time statistical data for continued

monitoring and enhancement of services. Ensures access to hospital resources for non-English speaking patients and their families.

4.  Provides education on Interpretation Services to include CLAS standards and working with trained interpreters. Conducts in-services and consultations relating to medical interpretation/translation, health

cultural practice or pertinent issues with medical and healthcare staff personnel, and appropriate hospital departments or committees.

5.  Exemplifies Patient/Family Centered Care culture: Demonstrates dignity and respect for patient and family knowledge, values, beliefs and cultural background in the planning and delivery of care. Provides

information sharing, ensuring patients and families receive timely, complete, and accurate information in order to effectively participate in care and decision-making. Encourages patient and family participation in care and decision-making at the level they choose. Promotes collaboration with patient.

Required Education and Skills:

Bachelors Degree and Bilingual in Spanish or another language

Multilingual preferred

Required Specialized Training/Certifications:

Completion of minimum 40 hours of healthcare interpreting training or obtained within one year of employment

CCHI or NBCMI, preferred

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