This position is responsible for monitoring and executing the day-to-day operations of the SPL EMEA team. 

Team provides 24 X 7 support for multiple internal and customer support channels providing order fulfillment. This includes coordinating transportation of real-time inventory through multiple organizations and courier networks, investigating service issues, and resolving customer inquiries. 

Administrative staff will play a vital role in supporting core operational teams by managing documentation workflows, maintaining accurate system records, coordinating internal communications, and ensuring timely completion of administrative tasks that underpin customer-facing operations. 

Key responsibilities include maintaining order documentation, updating systems and trackers, processing routine operational inputs, preparing and distributing reports, assisting with onboarding materials and SOP updates, coordinating meeting logistics, and supporting leaders with general administrative tasks. These functions are foundational to effective service delivery and enable operational teams to remain focused on higher‑complexity, customer‑impacting activities. 

Key Responsibilities: 

• Maintain accurate and up‑to‑date order documentation across required systems and repositories. 

• Update operational systems, trackers, and logs to ensure data integrity and visibility of workflow progress. 

• Process routine, recurring operational inputs to support smooth daily service delivery. 

• Provide general administrative support to leaders, including document preparation, data collection, and task coordination. 

Qualifications: 

• Proven experience working in environments with a strong emphasis on efficiency, organization, and task management (UPS experience preferred) 

• Fluent in English with excellent verbal and written communication skills  

• Knowledge of shipping and logistics solutions and a solution-oriented mindset 

• Highly organized, detail-oriented, and able to manage multiple tasks in a project-driven environment 

• Quick learner with strong follow-through and problem-solving skills 

• Strong collaboration skills and ability to work effectively with internal partners across functions 

• Experience using customer success platforms (e.g., Salesforce) and making data-driven decisions