Customer Experience Specialist

Posted:
11/6/2024, 7:32:08 PM

Location(s):
England, United Kingdom ⋅ London, England, United Kingdom

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Customer Success & Support

Workplace Type:
Hybrid

Planday from Xero is a leading digital solution that uncomplicates everyday scheduling and workforce management by making it easier for businesses and shift workers around the world to communicate, collaborate, and get work done.

Powered by a community of local industry experts, Planday provides a best-in-class digital platform that is easy to use, accurate, secure, and compliant with local needs and standards. From payroll to POS and reporting, its open API and tech ecosystem is scalable to fit shifting business needs and to build an engaged, flexible workforce.

Founded in 2004, Planday is headquartered in Copenhagen, Denmark and supports over 400,000 users across Europe and the US. Planday was acquired by Xero in 2021.

How you’ll make an impact

Our Customer Experience Team plays a crucial part in our continuous growth journey. In this role, you would be the first point of contact for any customer questions and requests, and would be responsible for ensuring customer questions get resolved in a timely manner.
Finally, our offices are not just workplaces (although they are pretty nice and well-located, we have to say!). Plandayers are open and welcoming and at Planday, everyone has the freedom and support to show their true self at work.

At Planday, we firmly believe that diversity and inclusion are the cornerstones of innovation and a vibrant workplace culture, and we highly value the strength that diverse backgrounds offer.

As an equal opportunity employer, we strive to create an equitable experience for all our candidates throughout the process. Please let us know if you need reasonable accommodation during the application or interview process.

All applicants will be considered for employment without attention to any personal characteristics.

Xero

Website: http://www.xero.com/

Headquarter Location: Wellington, Wellington, New Zealand

Employee Count: 1001-5000

Year Founded: 2006

IPO Status: Public

Last Funding Type: Post-IPO Debt

Industries: Accounting ⋅ Billing ⋅ FinTech ⋅ Personal Finance ⋅ SaaS ⋅ Software