Shuttle Bus Guest Service Representative

Posted:
7/6/2025, 5:00:00 PM

Location(s):
Macau, Macau, China ⋅ Macau, China

Experience Level(s):
Junior

Field(s):
Customer Success & Support

We are proud to offer excellent opportunities for talented individuals to join the roaring team of MGM China.

我們誠邀才華出眾的您,把握美高梅中國事業​機會,與金獅再闖另一座高峰。

Job responsibilities:

  • Ensure high effectiveness of bus capacity by controlling the number of passenger on board. Collect relevant statistics

  • Provide boarding assistance, luggage assistance and basic information inquiries

  • Control the passenger queue and keep the bus stop area clean & tidy

  • Ensure every vehicles are clean, tidy and well-stocked; Prepare periodic inventory

  • Check & report the bus conditions such as damage, cleanliness & tidiness

  • Be knowledgeable of Hotel information to answer guest inquiries, be fully conversant with the most updated promotions & activities

  • Handle or elevate guest complaints in an expedient and effective manner

Job requirements:

  • 1 years’ experience in similar capacity in a 5 star luxury Hotel, Resort or Casino environment

  • High school diploma or equivalent

  • Fluent in Cantonese and Mandarin

  • Basic English preferable