Sartorius has a remote-based position for a Field Service Engineer. In this role, you will act as a critical partner to our clients, managing all on-site installation, repair, maintenance and test tasks. In this role, you will be supporting cutting edge equipment; the Ambr system (this is a unique product on the market). You will act as a trusted partner supporting customers with management of installations & commissioning, calibration, and preventative maintenance across a range of systems.

What you will accomplish together with us

• Execute installation, commissioning, calibration, preventative maintenance, and repair activities across a range of systems, ensuring reliable system performance

• Act as a trusted partner to customers by managing on-site service activities, including system start-up and technical issue resolution

• Document fault-finding data and provide structured feedback on product performance to customers and internal teams

• Perform selected in-house service activities at the Delaware office as required

• Ensure compliance with service procedures and maintain accurate records of system configurations, customer data, time, and expenses

• Make informed decisions on equipment repairs in line with service level agreements and customer contracts

• Collaborate with cross-functional teams to escalate complex issues to Product Support, Customer Support, and Hardware Resource Coordination

• Travel extensively (up to ~80%) within the assigned territory to support installations, service, and customer needs

What will convince us

• Associate degree in mechanical or electrical engineering, or equivalent military, trade school certification, or relevant hands-on experience

• At least 2 years of experience in field service, commissioning, testing, or technical support within a high-tech engineering or manufacturing environment, ideally working with capital equipment

• Solid expertise in electrical and mechanical fault-finding at system and component level, including AC/DC voltage measurement

• Experience with automation, robotics, motors, conveyor systems, I/O modules, pneumatics, and electromechanical assemblies is advantageous

• Strong ability to interpret mechanical and electrical schematics, and to configure PCs and install software and firmware (Windows-based systems)

• Knowledge of calibration processes (e.g., temperature, volume) and exposure to GMP environments, cleanroom protocols, and bioprocessing applications such as cell culture and bioreactors is a plus

• Valid driver’s license and ability to obtain a passport for customer travel requirements

• Proven problem-solving skills, with the ability to independently manage service decisions and customer interactions

• Strong communication skills with the ability to train customers and build effective working relationships

• Comfortable using MS Office applications and maintaining accurate service documentation

• Identification with Sartorius values: Sustainability, Openness, and Enjoyment

Compensation range is $70,000-$90,000 (depending on experience, skill set, education and location).

 

What We Offer

As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits:
Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.

Retirement Savings Plan: 401 k (with generous company match)
Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate
Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class.

Please view equal employment opportunity posters provided by OFCCP here.

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Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application.

We look forward to receiving your application.

www.sartorius.com/career

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at [email protected]

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability, or based on status in any other protected group of class.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at [email protected]

About Sartorius 

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. 

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application. 
www.sartorius.com/careers