The Customer Service Representative is an entry-level position responsible for providing assistance to branch employees, enabling a positive customer service experience and executing day-to-day banking activities in coordination with the Customer Service function. The overall objective is to promote high quality customer service to Citi clients and to achieve client satisfaction by delivering optimal solutions.

Responsibilities:

• Manage and coordinate branch resources, such as financial documents and securities in national and foreign currency
• Assist Tellers with day-to-day banking activities to ensure processes are completed in an accurate and efficient manner
• Control and manage cash, valuated forms, and means of access
• Supervise and ensure that proper banking protocols are completed
• Reconcile teller transactions against branch accounting
• Perform banking administrative tasks and follow-ups, as needed for the branch
• Assist with the opening and management of customer accounts
• Assist with window operations and funnel overflow to other channels
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-4 years’ relevant experience in customer service
• Knowledge of: regulations and operational processes of branch
• Microsoft Office experience
• Banking accounting or basic accounting experience

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Customer Service

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Job Family:

Branch Service

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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View Citi’s EEO Policy Statement and the Know Your Rights poster.