The Institutional Digital Product Manager is responsible for completing the product strategy/roadmap for our Global Institutional websites. The Institutional Digital Product Manager will work with business collaborators & internal/external design & development teams to implement and iterate them. This role will initiate and prioritize projects that drive excellent customer experiences and generate business value. 

Responsibilities:

• Continue to evolve and enhance the Global Institutional web properties, ensuring they have clear objectives and deliver value as part of the overall Manulife digital ecosystem
• Clearly present product concepts, roadmap, and delivery timelines to business collaborators
• Take product enhancements and new product launches from start to finish, thinking through each detail and delivering solid results, collaborating with cross functional teams in every stage of product development
• Manage program backlog and other means to achieve and maintain targeted business goals
• Champion user-centric design, leveraging user feedback from various channels, competitive analysis, and technology trends to facilitate building client-centric products and features
• Work with collaborators on responding to bugs and critical customer facing issues
• Act as a Business Process owner within the Agile development process
• Work with internal teams on performing analysis and generating requirements, evaluating feasibility and technical alternatives, and prioritizing and generating deliverables

Job Requirements:

• Bachelor Degree is preferred
• 4+ years experience of relevant experience
• Working knowledge of financial services products, sales cycle and market 
• Ability to manage key performance indicators (KPI’s) and leverage reporting data to provide insight to the business and make strategic business recommendations 

Competencies:

The Institutional Digital Product Manager must have excellent communication and leadership skills. They are able to forge successful relationships across the organizational matrix and are comfortable presenting to senior leadership. This role will be required to organize, motivate and align teams across the business in order to achieve program success.

• Exceptional communication and presentation abilities 
• Ability to conduct user/design research or work closely with design researchers 
• Experience steering cross functional individuals with diverse backgrounds toward a common goal
• Ability to understand and navigate the challenges inherent in a larger organization while staying productive, creative, and engaged 
• Proven ability to understand customers' operations and business drivers and translate them into product requirements
• Knowledge in AEM foundational concept
• Experience using agile, waterfall and hybrid approaches to develop products
• Experience with vendor relationship management a plus
• Prioritize product roadmap based on collaborator input
• Manage and refine product backlog

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Primary Location

Boston, MassachusettsHybrid

Salary range is expected to be between

$86,325.00 USD - $155,385.00 USD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify I Pay Transparency

Company: John Hancock Life Insurance Company (U.S.A.)