Partner with us in making a positive change!

Join a team where your work truly matters. We're proud to have been certified as a Great Place to Work for 8 years by our own employees. We invite you to partner with us in our mission to improve mental healthcare.

Job Title:

EMR / EHR Help Desk Technician & Trainer l

Division/Program:

Corporate

Starting Compensation:

27.00 - 30.00 USD Per Hour

Working Location:

Long Beach, CA

Working Hours/Shift:

Monday - Friday (8:00 am - 5:30 pm)

Why Join Our Team? 

• Competitive Compensation: Offering a salary that matches your skills and experience.
• Generous Time Off: Enjoy ample vacation and holiday pay.
• Comprehensive Benefits Package:
  • Employer-paid medical, dental, and vision coverage.
  • Additional voluntary benefits to support your lifestyle.
• Professional Growth Opportunities:
  • On-the-job training with access to paid CEU opportunities.
  • Career development programs designed to help you grow.
  • Supervision for BBS hours for AMFT, ACSW, and APCC professionals (where applicable).

Employee Recognition & Rewards: A culture that celebrates and rewards your hard work and dedication

What you bring to SBHG:

Education

• High School Diploma required.
• Bachelor’s Degree preferred.

Experience

• Experience using electronic medical records systems or comparable required.
• Two (2) years’ experience in quality assurance or two (2) years of direct treatment services delivery in mental health is preferred.
• Previous helpdesk end-user support experience preferred.

License or Certification

• A valid California Driver's License is required.

How you will make a difference:

The Electronic Medical Records (EMR) Specialist is central to managing SBHG's EMR system, expertly handling all help desk tickets by independently identifying, researching, and resolving complex workflow and technical issues. This role requires meticulous adherence to procedures for support tickets, managing all user accounts, and acting as the key liaison between the software vendor and the IT Department for timely issue resolution. Beyond support, the Specialist drives system enhancements by leading user training and operations meetings, developing comprehensive EMR materials, and actively participating in system testing and various projects. This position provides flexibility to work remotely based on company needs but requires flexibility to work outside regular business hours, including evenings, weekends, and some holidays, as needed.

Division/Program Overview:

The EMR Specialist is responsible for developing, organizing, and editing health record documentation and clinical records, ensuring data integrity and secure protection across the system.

Learn more about SBHG at: https://www.starsinc.com/stars-inc/

For Additional Information:

[email protected]

In accordance with California law, the grade for this position is 27.07 - 43.31. Placement within the grade is determined based on experience, internal equity, and other factors permitted by law.