Your Role: A Day in the Life of a Sansio DPM 

Sansio DPMs are trusted partners and strategic problem-solvers. You’ll be working closely with assigned EMS and Fire client(s) to make sure our technology fits their workflows—and not the other way around. You'll bring clarity, confidence, and consistency to every step of the client journey. 

What you’ll lead and own: 

• Be the single point of contact for your assigned client(s)—they’ll know exactly who to call (and it’s you!) 

• Deliver fast, clear, and helpful support 

• Track and manage client enhancement requests and collaborate on solution design 

• Coordinate software version updates and deployments 

• Lead projects that bring new features and upgrades to life 

• Own and enforce change control processes 

• Facilitate system and user acceptance testing 

• Help create engaging training materials and user guides 

• Keep documentation and reports sharp, up-to-date, and always useful 

And yes, you’ll make a difference—every single day. 

Where You'll Shine: Major Responsibilities 

• Take the lead in our Product Champion Initiative, becoming the voice of the user and the advocate for great design 

• Jump into team and client meetings ready to move projects forward 

• Share regular status updates with confidence and clarity 

• Support exciting new projects and feature rollouts 

• Elevate the client experience with every interaction 

• Dive into data—collect it, clean it, and turn it into actionable insights 

• Team up with other Sansio pros and partners to ensure successful project execution 

• Provide and coordinate expert training sessions 

• Translate software updates into plain English for clients and partners

• Provide comprehensive, multi-tier application support—including advanced troubleshooting, system optimization, and configuration adjustments to meet evolving client needs.

• Be the bridge between clients and our R&D team when it comes to feedback and feature ideas 

• Respond to questions, challenges, and everything in between with a helpful, solutions-first mindset