Incident IQ Engineering Manager

 

Company Overview 

Atlanta-based, Incident IQ is a SaaS service management platform built exclusively for K-12  schools that is transforming K-12 workflows including IT asset management, help desk ticketing, facilities maintenance solutions, Human Resources service delivery, and more.  Our mission is to revolutionize how school districts manage operational support activities to better serve students and drive instructional efficiencies. Incident IQ is a dynamic, fast-growing company focusing on providing innovative cloud-based software. The Incident IQ platform has been rapidly adopted by K-12 school districts. Today, millions of students and teachers in districts across the U.S. rely on the IncidentIQ platform to manage and deliver mission-critical services. 

Since the company's founding, Incident IQ has built a culture focused on customer success and product leadership; we are passionate about helping school districts achieve operational efficiency. Incident IQ’s environment is inclusive and transparent, and our team members are respected and valued contributors who consistently exhibit openness, integrity,  collaboration, enthusiasm, and effort. 

Engineering Manager Overview 

We are seeking an experienced Engineering Manager to lead one of our C# development teams in continuing to enhance our top-tier cloud-based SaaS application. The ideal candidate will be able to understand and navigate technical discussions, motivate the team to achieve the best business results, and provide a structured career path for all team members.

  

Engineering Manager Responsibilities: 

• Manage, mentor, and lead a diverse team composed of tech leads, developers, product owners, UX specialists, and quality assurance analysts.
• Facilitate the Agile Scrum process to ensure efficiency, effectiveness, and adherence to development timelines.
• Encourage the team to focus on right-sized solutions, efficient work habits, and the completion of tasks in a timely manner.
• Balance the resources effectively to meet project requirements and deadlines.
• Foster an environment that promotes accountability, innovation, and high-performance.
• Hold regular 1:1 meetings with team members, offering constructive feedback, addressing issues, and discussing career development opportunities.
• Collaborate with the VP of Engineering and other stakeholders to align software development with company objectives and strategies.
• Scrum Master for that team
• Someone who can review technical proposals and help to align to business goals

Key Skills/Experience: 

• Bachelor's Degree in Computer Science, Software Engineering, or a related field. An equivalent combination of education and work experience may be considered.
• Proven experience in a management role within a software development team, specifically C# and cloud-based web applications.
• Has recent and relevant professional experience as a developer.
• Comprehensive knowledge of Agile Scrum methodologies.
• Strong technical acumen, with the ability to engage in detailed technical discussions.
• Proven experience in fostering high-performing teams.
• Exceptional interpersonal and leadership skills.
• Demonstrated ability to lead and navigate difficult conversations constructively.
• Strong strategic thinking, problem-solving, and decision-making skills.
• Excellent verbal and written communication skills.
• Develop with Project Manager skills

What makes Incident IQ different: 

• We facilitate whole-person growth where employees can develop personally as well as professionally.
• We offer an energetic and collaborative environment; everyone’s opinion matters!
• We produce software that empowers K-12 schools to run efficiently, allowing for a better classroom experience for students to THRIVE!
• We provide excellent work/life balance. Two amazing offices - a Downtown Atlanta office location and one at Halcyon in Alpharetta! 

Incident IQ offers a competitive salary based on experience with a benefits package for full  time employees that includes medical, dental, vision, life insurance, 401k, and paid-time off (PTO).  

Incident IQ is an Equal Opportunity Employer