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About Accenture 
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise, and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

Salesforce Consultant with expertise in Salesforce Administration and specialization in Salesforce Service Cloud design, configuration, and implementation.
 

Ø Knowledgeable in contact center industry and expertise in implementing Service Cloud to meet business requirements in common customer scenarios
Ø Deep knowledge in different contact center metrics and KPIs
Ø Deep knowledge in Case Management process including different automations: case assignment rules, case auto-response rules, case escalation rules, workflows, process builder, and lightning flows
Ø Knowledgeable in the different interaction channels within Service Cloud: communities, mobile, phone, email, web, chat, SOS/video channel, and social media
Ø Knowledgeable in omni-channel concepts and configuration
Ø Hands on experience in implementing Salesforce Communities
Ø Experience in implementation of Salesforce Knowledge
Ø Experience in implementation of CTI and Chat

Qualifications :

Certifications and Experience
Ø Salesforce Administrator
Ø Salesforce Service Cloud Consultant
Ø 3 to 5 Years of Salesforce Platform Experience
Ø 2 Years+ Experience on Salesforce Service Cloud
Ø 2 or more project experience in implementing Salesforce Service Cloud

You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

About Accenture

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.