We Put the World on Vacation

At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

PRINCIPAL RESPONSIBILITIES:

(Include but not limited to:)

• Responding to inbound customer enquiries with confidence and enthusiasm leading to a positive resolution.

• Maximising conversion of incoming calls into confirmed bookings by proactively offering  the most appropriate holiday solution and identifying upsell and cross sell opportunities on every call.

• Providing professional and compliant advice to customer enquiries; aiming to provide an end to end service within each call.

• Working both individually and as part of the Owner Services team towards achieving weekly and/or monthly targets. 

• Maintaining the appropriate administration relating to travel & accommodation enquiries.

• Assisting Club Wyndham and affiliated resorts with arrival information and facilitating guest enquiries.

• Taking responsibility for the accuracy of owners’ reservations activity and responsibility for the collection of monies due and refunds.

• Responding to all forms of written owner correspondence in a prompt manner

• Actively participating in group meetings and training.

• Assist in the resolution of customer queries by ensuring professional advice is provided to customers in relation to their enquiries and handling escalated customer complaints.

• Other duties as assigned by the Owner Services Supervisor.

• Adhere to all policies and procedures relating to Workplace Health and Safety ensuring the safety of yourself and all other people who may be effected by your conduct in the workplace.

• Display a Count On Me! service to all internal and external parties. 

• Display innovation through inspiring, creating and improving processes and products. 

• Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.

• Display leadership values by ensuring effective communication and respecting your peers and managers.  Support others within the team and empower each other wherever possible. 

 KEY POSITION CRITERIA:

• Evidence of high level communication skills in all aspects.

• Displays enthusiasm to maximize reservations and ability to identify the opportunity to offer additional products.

• Ability to personalise the service offered to each individual; resulting in increased customer satisfaction.

• Uses initiative in finding answers and solutions.

• Ability to prioritise workload and manage your time to achieve expected high level of productivity.

• Ability to maintain a friendly and approachable disposition when working under pressure.

• Displays a positive, professional manner with the ability to represent the department at internal meetings and dealing with key relationships from all levels within the organisation.

• Knowledge of Microsoft Office programs. Preferred minimum typing speed of 65 wpm. 

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.