Role Purpose:

Under guidance maintains more complex reference files needed by IQVIA production.

Principal Accountabilities:

• This position will support the current Outlet Reference team lead in all Outlet activities.
• Perform maintenance of reference data (Pharmacy, Hospital, Outlet, TAPS and OneKey) as required for AU/NZ Production and will take on additional geocoding tasks within MapInfo application. Additional work for editing of Health Care Professional practice addresses to ensure correct brick is assigned.
• Answer queries thru mailbox in Chemup Outlook from external clients
• Perform phone verification of details to validate accuracy of reference data maintained as well as captured client-required details such as pharmacy and hospital.
• In addition, this team is expected to take the initiative to ensure that TAPS and OneKey are as aligned as possible.
• Bridges data, comparing incoming transaction data with IQVIA’ reference data files to make a match or bridge between the two.
• Research and analyses to gather information from third parties that will augment the completeness or accuracy of IQVIA reference data.
• Contact data suppliers to ensure data is received on time. Updates IQVIA reference file(s) and databases.
• Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
• Solicits information from other IQVIA departments to identify when and how to correct inaccurate data, delete data, or add new entries to make the reference files more complete.
• Receives input to the reference process from other IQVIA production processes.
• Validates that the information gathered from third-party sources represents accurate new data that should result in a change, addition, or deletion in IQVIA’s existing reference data.
• Identifies required changes to the existing reference file.

Minimum Education, Experience, & Specialized Knowledge Required:

• Bachelor’s degree in any IT related or Medical Allied field with at least 1 year of experience.
• Strong interpersonal, written, and verbal communication skills in English
• Proficient in Microsoft Excel and Access, with an understanding of relational databases
• Knowledge in basic SQL & Python skills is a plus but not required.
• Ability to resolve basic problems pertaining to database issues.
• Has initiative and is self-motivated to see through until resolution concerns raised by Clients.
• Experience in handling inbound and outbound Australian voice accounts.
• Ability to learn new applications and knows how to multi-task as the job requires.
• Time Management skills and ability to work independently.
• Strong customer focus, an attention to detail and excellent critical thinking and problem-solving skills
• Ability to proactively identify complex problems and needs and develop solutions/recommendations to solve problems.

Organization Reporting and Scope:

Typically reports to: Team Lead, Production

Additional Requirements:

The job requires flexibility to transition to a new project will require quick grasp on different processes from time to time.

General knowledge of the company's products and pharmaceutical industry or field specific to a major function.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com