POSITION: Premium Services Manager

DEPARTMENT: Food & Beverage

REPORTS TO: Director of Food & Beverage

FLSA STATUS: Salaried, Exempt

Summary

The Premium Manager reports to the Director of Food & Beverage, and oversees all Food and Beverage Sales and Operation activities for the Premium Clients (Suites, Loges and Club Seats) at Thunder Ridge- Nature Arena. This includes all In-house Catering, Third Party Catering, Back Stage Catering, Pre-Event Services, Post-Event Services or any other services designated as “Catering.” 

The Premium Manager is responsible for providing the best customer service possible to all Premium and Catering Clients; retaining their support and keep them renewing their contracts.  Also managing, recruiting, scheduling, coordinating, training and deploying Premium and Catering staff for all events at the facility or other venues. This position also develops and coordinates sales objectives as it relates to event sponsorships and arena sponsorships.

Essential Duties and Responsibilities

• Work with Executive Chef to create menu items that are cost effective and maintain the integrity of the Food and Beverage Department.
• Update Premium and Catering menus as needed.
• Prepare Proposals, BEOs and invoicing for all events in a timely fashion.
• Work with the Client regarding event details and preparation.
• Create menus to present to Clients as possible options for their Premium and Catering events.
• Responsible for Posting Open Positions, Interviewing, Hiring and doing all new-hire paperwork associated with Recruitment.
• Holding staff accountable for doing their duties properly through training, meetings, one-on-ones and documenting poor behavior including constructive counseling when needed.
• Reviewing staff on a regular basis.
• Schedule proper staffing for all events with correct number of staff for each position.
• Ensure that all payroll is submitted in a timely fashion.
• Oversee the operations of Premium Services and Catering from Set up through Break down of all events.
• Supervise employees and ensure all company policies and procedures are followed.
• Responsible for accuracy and completion of opening and closing duties, deliver and transfer of inventory, cash and company assets (equipment, keys, small wares, etc.) of all staff.
• Supervise bar operations such as proper pouring of alcohol, cash handling, maintaining of inventory, monitoring compliance of State Liquor Laws and company policies, staff open and closure duties, customer service, etc.
• Responsible for training staff members in proper Customer Service to ensure prompt and friendly service.
• Assist with all catering functions and willingness to perform all positions required (bartender, server, suite runner, suite attendant, etc.).
• Act as a liaison between event staff, kitchen staff and guests.
• Work with Kitchen and Warehouse for proper set up of Premium and Catering Events including selection of buffet items, number of guests, timing, etc.
• Work with Event Services Manager to coordinate client needs such as Riders, Room Set up, timing and other function details
• Attend the weekly Events Meeting and the weekly Food and Beverage Meeting
• Participate as needed in the Monthly Inventory.
• Participate as needed in Internal/Corporate Audits, Bars Audits, Health Department Inspections and any other audit as required by State and Local Agencies as well as ASM Global/Savor.  Insure that all staff has current food safety certification and/or ServSafe Alcohol.  Insure that all areas in Premium and Catering are Inspection Ready at all times.
• Complete documentation outlining events from beginning to end and distribute among facility staff.
• Update and maintain company website in relation to Premium Services and Catering.
• Work directly with in-house client(s) to enhance sales and productivity.
• Collaborate with the marketing team to enhance Premium and Catering Sales
• Must be available to work nights, early mornings, weekends and holidays along with normal business hours.
• Ensure compliance of all local, state, federal and company policies and laws.
• Any other duties as assigned

Qualifications

• Highly motivated, self-directed, personable, positive and hard working.

Education and/or Experience          

• High School Diploma Required. Bachelor’s degree preferred.
• 2 to 4 years’ experience in food and beverage service.

Skills and Abilities  

• Detailed oriented and able to perform independently with minimal supervision.
• Must have excellent time-management skills
• Strong communication skills and works well in a team-oriented environment.
• Highly skilled in computer and digital programs

Certificates, Licenses, Registrations

• Maintain ServSafe Manager, ServSafe Alcohol and ServSafe Allergens Certifications.

NOTE: The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.