Posted:
9/30/2024, 10:45:35 AM
Location(s):
New York, United States ⋅ New York, New York, United States
Experience Level(s):
Expert or higher ⋅ Senior
Field(s):
Sales & Account Management
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
About the Job
Working with GTM Leadership on a daily basis and reporting to the SVP, Sales, the Go-To-Market (GTM) Director of Sales Excellence will lead strategy for the entire GTM function. This person will partner closely with the other Directors & Operations Leaders to drive cross-functional alignment and execution across the business. The Director of Sales Excellence also serves as a trusted confidant privy to highly sensitive information providing strategic leverage. The ideal individual will have the ability to exercise good judgment in a variety of situations, with hyper-organizational skills, strong written and verbal communication, and the ability to maintain a realistic balance among multiple priorities.
This role will necessitate the ability to work independently on projects from conception to completion and must be able to work under pressure at times to handle a wide variety of activities and confidential matters with discretion. The ideal candidate must enjoy working within a fast-growing dynamic environment. Beyond that, the Director of Sales Excellence embodies the best of the company’s culture and serves as an ambassador for the SVP, Sales. This opportunity is to be involved with many different business components and many more growth opportunities for the suitable candidate. The role is highly valued and respected as part of the leadership team.
Key Responsibilities
Work closely and effectively with the SVP on strategy & planning, bringing forward insight and proposals based on their own analysis of the business and team.
Partner with Sales, Marketing, Customer Success and Product leadership to drive strategic programs, deliver operational excellence, and respond to changing needs of the business.
Serves as a trusted confidant to highly sensitive information, a lot of the time knowing more than other executives, who are the SVPs direct reports.
On-going analysis and implementation of operating rhythms to ensure leaders and teams are focused on the right metrics and focus areas.
Serve as a liaison to the Executive Team and key business partners. Communicate directly, when asked, on behalf of the SVP with ELT, Partners, and Board Members on matters related to SVPs initiatives.
Heavily involved in executive team meetings, serving as a key interface with other executive team members to ensure their meetings are productive and actionable.
Partner with Finance and Ops on key business health metrics and long-range planning initiatives.
Minimum Qualifications
10+ years’ experience in GTM Strategy & Sales Leadership
Deep understanding of roles and responsibilities of GTM functions
Demonstrable skills related to leading complex, highly visible executive level projects
Strong organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail and on stringent timelines
Impeccable interpersonal skills and the ability to build relationships with all stakeholders, including staff, Board members, investors, external partners, and clients, etc.
Highly resourceful team player, with the ability to also be extremely effective independently
Professional demeanor and ability to demonstrate the highest level of customer/client service and response
Capable of acting proactively, and anticipating the needs of the executive, keeping ten steps ahead.
Ability to use a high degree of confidentiality with sensitive information
Ability to anticipate and resolve problems with impeccable problem-solving skills
Growth mindset, professional maturity and an ability to work in a dynamic and agile environment.
Great written and verbal communication skills
Fluency with Microsoft Office Suite and/or Google Suite
50% travel and an ability to support SVP’s GTM Strategy, Sales Productivity and Excellence needs
Why You'll Love Sprinklr:
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.
Compensation Range
$178,000 - $237,000 - $296,000The base salary range for this role at minimum, midpoint and maximum is shown above. It is not typical for a candidate to be hired close to or at the maximum of the salary range. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay also depends on the relative experience, knowledge, skills to our internal peers in the role. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan and/or equity plan, depending on role.
US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.
Website: https://swayvc.com/
Headquarter Location: San Francisco, California, United States
Employee Count: 11-50
Year Founded: 2013
Industries: Finance ⋅ Financial Services ⋅ Venture Capital