Your role and responsibilities

In this role, you will have the opportunity to develop course materials and handle content delivery for technical training for customers, either in classroom or on-site. Each day, you will be responsible for post-training activities such as course feedback collection, possible corrective actions on course materials and equipment, etc. You will also showcase your expertise by guaranteeing excellent customer service and securing high level of customer satisfaction through trainings.

The work model for the role is: hybrid

You will be mainly accountable for:

Deliver engaging training sessions

• Develop training materials

  Integrate AI tools in training

  Gather & analyze feedback

  Maintain training records

  Collaborate with SMEs

  Support continuous improvement

  Meet delivery targets

  Experiment with AI innovations

  Share AI learnings with team

Qualifications for the role

• 1. Training & Facilitation Skills

  Experience in training, coaching, or knowledge transfer roles

• Proven ability to design and deliver effective training sessions (both instructor-led and e-learning)

• Strong facilitation skills to engage diverse audiences and adapt to different learning styles

• Experience with adult learning principles and instructional design

• 2. Technical/Domain Expertise

• Ability to translate complex technical concepts into clear, practical learning content

• 3. Communication & Presentation

• Excellent communication skills (written and verbal) in English

• Ability to present clearly to different seniority levels (from technicians to managers)

• Strong organizational and structuring skills for training materials

• Capable of handling Q&A sessions and difficult questions confidently

• 4. Learning & Development Mindset

• Self-motivated learner - continuous improvement of own skills and knowledge

• Ability to stay updated with new tools, processes, and industry best practices

• Experience with Learning Management Systems (LMS) or training platforms (e.g., MyLearning)

• Comfortable with feedback and coaching others

• 5. Problem-Solving & Adaptability

• Ability to identify training needs and gaps in knowledge

• Creative approach to solving training challenges

• Flexible to adjust training methods based on feedback and results

• Experience developing documentation and training materials

• 6. AI skills

• AI fundamentals & concepts

• Hands-on ChatBot exploration

• AI in learning awareness

• Content creation in AI

• Ethical AI awareness

• Learning from AI experiments