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The Logistics Service Representative IV will support end to end provisioning within Supply Chain Management. The Logistics Service Representative IV will work cross functionally in the following areas: Building/processing orders, dispatching Techs and/or parts, Triage and quota management. 
The Logistics Service Representative IV supports the spare parts planning function of a major clients warranty exchange program and does this through professional communications, both to and from customers on behalf of OPT’s clients. The Logistics Service Representative IV supports the company’s 
processes through professional communications, both to and from customers, on behalf of Accenture clients. As a result of customer contact, the Logistics Service Representative IV updates the company database with all appropriate information. The Logistics Service Representative IV supports all quality assurance efforts and program criteria.

Responsibilities:

• Perform/handle outbound or inbound customer and/or client communications.

• Advise customers on behalf of organizational clients technology. 

• Interact with customers via various methods of communication.

• Utilize clients third parties to provide the entitled service.

• Resolve customer complaints and escalations.

• Inform the client about the development of their requests.

• Execute all necessary actions and closes requests with the consent of the client.

• Update applicable Program Database(s) accurately.

• Handle all return material authorization requests in support of customers that require replacement/repair of client’s products.

• Analyze validity of service request reported and advise customer of action according to process.

• Provides service quotation for non-contracted services.

• Manages all calls according to the service level, assuring key timeframes are met.

• Responsible for Tier 2 customer escalations.

• Assist client by partnering with both internal/external stakeholders in various departments to ensure efficient service delivery.

• Follows QA and compliant protocol as required of the client

#LI-LATAM

Qualifications:

• Strong English Skills for Business (Written and Spoken)

• 24+ months previous customer service experience within a Contact Center.

• Previous technical experience and experience in supply chain management.

• Attention to detail and accuracy.

• Strong written, verbal and interpersonal communication skills.

• Familiarity with or an ability to understand and utilize a database and Microsoft Office programs.

Education/Certification requirement:

• High School Diploma

What we offer

• Health and Life Insurance

• Accenture days, 3 additional vacation days

• On site doctor

• Birthday leave

• Internet reimbursement

About Accenture:

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.