Senior Analyst – Business Transformation & Delivery Excellence

Posted:
5/21/2026, 2:18:28 AM

Location(s):
Heredia Province, Costa Rica

Experience Level(s):
Senior

Field(s):
Business & Strategy

Accenture is a leading solutions and services company that helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed across the enterprise, bringing together the talent of our approximately 784,000 people, our proprietary assets and platforms, and deep ecosystem relationships. Our strategy is to be the reinvention partner of choice for our clients and to be the most client-focused, AI-enabled, great place to work in the world. Through our Reinvention Services we bring together our capabilities across strategy, consulting, technology, operations, Song and Industry X with our deep industry expertise to create and deliver solutions and services for our clients. Our purpose is to deliver on the promise of technology and human ingenuity, and we measure our success by the 360° value we create for all our stakeholders. Visit us at accenture.com.

Key Responsibilities Transformation:

  • Support and guide the Journey to Intelligent Operations Including development of the Transformation Roadmap with Delivery to Client

  • Assessing and routinely monitoring the performance and actions to the roadmap with regional and global Ops

  • Drives quality improvements across projects and processes 

  • Lead kaizen events/ Design Thinking sessions

  • Execute End-to-End projects

  • Develops and supports analytic projects 

  • Discover process improvement opportunities (GenAI – Agentic)

  • Designs and oversees data collection plans 

  • Independently supports DMAIC

Key Responsibilities Delivery Excellence:

  • Leads our Delivery Excellence framework to evaluate the behaviors and operational rigor within the operation

  • Support transition accounts to guarantee start green stay green and operational rigor from day one

  • Perform assessments on maturity, artifacts and behaviors and lead the operation on remediation actions and best practices

  • Train the operational on Root cause analysis

  • Support accounts on CX watchlist, poor job or potential poor job

Basic Qualifications:

  • A minimum of 2 years of Six Sigma and / or Lean experience

  • A minimum of 3 years of project management experience

  • A minimum of 1 year of client facing experience

  • Lean Six Sigma GB Certification

  • Minimum required education: High School Diploma.

  • Advanced English written and spoken.

Preferred Qualifications:

  • Bachelor's degree in business, Economics, Supply Chain, Engineering or related field

  • Lean Six Sigma Certified or Certificate around Yellow Belt or Green Belt as evidenced by appropriate application, risk, process and metric definition and analysis examples

  • Basic level of Minitab, SPC or SPSS

  • Proficient in Microsoft Project and examples of project participation

  • Expert in Microsoft PowerPoint and Microsoft Excel (pivot tables, statistical analysis with Excel functions, data mining)

  • Strong presentation skills

  • Basic quantitative analysis skills

  • Project Costing and cost modeling

  • Business Case development

  • Client facing experience

What we offer

  • Health and Life Insurance

  • Accenture days, 3 additional vacation days

  • On site doctor

  • Birthday leave

  • Internet reimbursement

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

 Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Accenture

Website: https://accenture.com/

Headquarter Location: Dublin, Dublin, Ireland

Employee Count: 10001+

Year Founded: 1989

IPO Status: Public

Last Funding Type: Grant

Industries: Business Information Systems ⋅ Construction ⋅ Consulting ⋅ Information Services ⋅ Information Technology ⋅ Infrastructure ⋅ Management Consulting ⋅ Outsourcing