Software Applications Engineer - CRM

Description -

Role Value Proposition:

At HP we imagine the future and make it happen. We love transforming customer insights and innovative new ideas into extraordinary products and experiences to lead in the market. We believe that each employee contributes to making a meaningful difference in the lives of our customers.

With the heart, creativity, and energy of a startup, and the brain, muscles, and determination of a Fortune 100 corporation, we continue to deliver ground-breaking new technologies to build on our 80+ year legacy of innovation.

The global HP Stores are a key sales channel for the company and one where we interact with our customers to enable them with best-in-class experience to help them make buying decisions. This requires us to understand the voice of our customers, to recognize friction points and help create more seamless experiences across the purchasing lifecycle.

To deliver this vision, the B2C Ecommerce Technology Solutions Organization is hiring for a key role that will be pivotal in spearheading the vision, working with key stakeholders across the digital value chain and drive these outcomes for our customers and our business.

Job Summary: 

As a Software Applications Engineer 4 for CRM, the primary responsibilities are to collaborate with business and developers to design and implement solutions that meet business requirements using the Microsoft Dynamics 365 Customer Engagement platform. You will be involved in configuring and customizing Dynamics 365 CE applications, developing workflows and plugins, and integrating Dynamics 365 CE with other systems as needed. Your role will also include supporting the technical delivery of CRM projects, troubleshooting issues, and ensuring the quality of deliverables through testing and reviews. Additionally, you will participate in requirements gathering sessions, provide technical recommendations, and assist in documenting technical designs and specifications.

Responsibilities:

Assist in designing and implementing solutions within Dynamics 365 CE based on business requirements. Configure and customize Dynamics 365 CE entities, forms, workflows, and plugins. Integrate Dynamics 365 CE with other systems using Power Automate, Azure Logic Apps, or custom integrations. Collaborate with cross-functional teams including business analysts, developers, and project managers to deliver CRM projects on time and within budget. Provide technical support, troubleshoot issues, and perform root cause analysis for production problems. Participate in requirements gathering, technical design sessions, and provide recommendations for improvement. Create technical documentation including design specifications, test plans, and operational procedures. Stay updated with the latest Dynamics 365 CE features and functionalities to propose innovative solutions.

Education & Experience Recommended:

• Four-year or Graduate Degree in Computer Science, Information Systems, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 10+ years of work experience, preferably in applications engineering, programming, or a related field or an advanced degree with 7-10 years of work experience.

Knowledge & Skills:

• Hands-on experience with Microsoft Dynamics 365 Customer Engagement (CE) platform, including configuration, customization, and extension capabilities.
• Proficiency in developing workflows, plugins, and custom activities using C#/.NET within Dynamics 365 CE.
• Experience with integrating Dynamics 365 CE with other systems using Power Automate, Azure Logic Apps, Azure Data Factory, or custom APIs.
• Strong analytical and problem-solving skills with the ability to troubleshoot complex issues.
• Excellent communication skills with the ability to collaborate effectively in a team environment.
• Certifications in Microsoft Dynamics 365 (e.g., MB-200, MB-210) are a plus.
• Knowledge on Power BI and MuleSoft is added advantage.

Impact & Scope

Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.

Complexity

Responds to complex issues within established guidelines.

Disclaimer

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job -

Software

Schedule -

Full time

Shift -

No shift premium (India)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement