Managed Service Operations Analyst II

Posted:
8/29/2024, 2:18:11 AM

Location(s):
Jacksonville, Florida, United States ⋅ Florida, United States

Experience Level(s):
Mid Level ⋅ Senior

Field(s):
Operations & Logistics

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:.

This job role requires key attention to detail, good understanding of collateral management concepts like type of collateral requirements like initial and variation margins, Listed Derivatives product understanding (Rates, CDS, Futures and Options), CCPs break investigation, Nostro breaks investigations and provide resolutions in a timely manner.it also involved good understanding of tools like excel and outlook.

About the team: 

The primary function of the team is to perform and ensure timely covering of collateral requirements with exchanges/clearing houses per deadline and accurately recording those in internal system for exchange traded derivative. It also involved passing on the collateral requirements to client and ensuring the settlement with end client of the broker. Broker in this is the clients that FIS supports.

What you will be doing:

  • Manage the delivery of the daily collateral management activities as per the Service Level Agreements (SLAs)
    • Ensure daily collateral requirement with clearing houses and exchange met on time using the payments systems and ensure that these gets processed without any issues.
    • Ensure the end client collateral figures are agreed on time and settled on time as per the respective currency cut offs.
    • Recording the daily collateral moves in respective back office systems like GMI.
    • Ensure daily reporting are submitted on timely basis to internal and external stakeholder on various aspects like outstanding margin calls/disputed margin calls/ rolled over call for client, daily exchange/broker movements.
    • Lead and participate in projects with regards to systemic upgrades, regulatory change, client mandated change.
    • Identify, resolve and escalate issues in a timely manner in order to meet the required service standards
  • Change Management/process improvements 
    • Proactively identify areas for performance and control improvements
    • Understand the changes/amendments required in existing process functions or static for Reconciliations due to new client onboarding, market or broker changes or brokers onboarded, test the changes and ensure their implementation without any issues.
    • Articulate business cases to management/change/IT to execute and deliver on suggested improvements 

  • Client Service
    • Build strong relationships with all client stakeholders, end clients, client representatives, finance teams. 
    • Co-ordinate with different teams like reconciliation, clearing and static for timely response and resolution of all queries.
    • Ensure accuracy and clarity in all deliverables to client stakeholders. 
  • Risk Management
    • Monitor controls and checks associated with tasks in SOPs. Document these change in timely manner.
    • Constantly analyse all activities to close potential risks, gaps and implement preventative/detective controls
    • Ensure timely escalations in the event of a risk incident or whenever management attention is needed on a potential issue

What you will need:

  • Minimum of 2, 5, 8+ years of work experience in in Futures/Options & OTC collateral management/ bilateral collateral management process.
  • Good understanding of systems like GMI, FBOS.
  • Good knowledge of Clearing Houses like ASX, LCH, EUREX, ICE Clear, CME, HKEX, SGX etc.
  • Good understanding of the trade life cycle, collateral management, upstream dependencies and how it impacts processes downstream around reconciliations so that complex queries can be addressed accurately and in a timely manner.
  • Good understanding of exchange traded derivatives like rates, CDS, Futures and options concepts like initial margins, variation margins, options premium etc.
  • High attention to detail and quality of outputs delivered
  • Analytical and can solve problems quickly and innovatively
  • Dynamic outlook, with the ability to adapt and change plans on the fly
  • Delivery focused; results driven
  • Excellent communication and time management

Qualifications

  • MBA Degree or equivalent

Competencies

  • Skill in project management, organization, communications, analytical and people skills
  • Skill in leading, supervising and managing effectively under pressure
  • Ability to be comfortable interacting and maintain positive working relationship with other stakeholders
  • Ability to analyze business needs and determine related information services support
  • Ability to manage activities and problem areas
  • Ability to delegate tasks to qualified subordinates as appropriate
  • Ability to lead, direct and manage effectively
  • Ability to operate independently
  • Ability to exhibit solid decision-making and problem-solving skills
  • Ability to communicate effectively verbally and in writing
  • Ability to build strategic roadmap for the function and further expansion of scope of functions
  • Ability to contribute towards budget saving automation ideas
  • Ability to meet conflicting priorities by ensuring effective prioritization and meeting the business demands

Added bonus if you have:

  • Experience dealing with large financial services clients.
  • Experience in Cash & Nostro Reconciliations for ETD & OTC Derivatives
  • Experience in Trade Clearing & Lifecycle process for ETD & OTC Derivatives
  • Knowledge of Front to Back Trade & Cash Settlement flows

What we offer you:
At FIS, you can learn, grow and make an impact in your career.

  • Extensive Health Benefits Program along with the Family Protection Plan
  • Best-in-class career mobility options across the globe
  • Award-winning learning offerings for career development
  • Adaptable home - office work model
  • Opportunity to work with global teams and clients

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Fidelity National Information Services

Website: https://fisglobal.com/

Headquarter Location: Jacksonville, Florida, United States

Employee Count: 10001+

Year Founded: 1968

IPO Status: Public

Last Funding Type: Post-IPO Debt

Industries: Banking ⋅ Financial Services ⋅ Information Technology ⋅ Payments