ACRT, Inc.

We are seeking a skilled Dispatcher with strong Excel expertise to join our team. The ideal candidate will have a keen eye for detail, excellent analytical skills, and the ability to interpret data to support decision-making processes. This role requires a thorough understanding of data analysis methodologies and advanced proficiency in Microsoft Excel. Able to dispatch daily utility jobs to field service techs via computer for residential and / or commercial accounts.

Essential Job Functions:

• Ability to dispatch utility jobs to field service techs first thing in the mornings and periodically throughout the day
• Possess good communication skills which are essential for dealing with field service techs and customers
• Analyze and interpret data sets to provide insights and recommendations
• Utilize advanced Excel functions (e.g. VLOOKUP, PivotTables, Macros) to manage, manipulate, and visualize data
• Develop and maintain Excel-based reports, dashboards, and models to track key performance indicators (KPI's) and other business metrics
• Collaborate with cross-functional teams to understand data requirements and provide analytical support
• Clean and prepare data for analysis, ensuring accuracy and consistency
• Identify trends, patterns, and correlations in data to inform business strategies
• Present findings and insights to stakeholders in a clear and concise manner
• Ability to intensely focus on multiple tasks throughout the day
• Route work to field service technicians by dispatching work orders to a handheld devise
• Good organization skills are necessary to sort and separate field service work orders and send to service techs in the field
• Good working knowledge of computers and software systems is essential in sending, receiving, and reviewing orders
• Assist with administrative duties as assigned

Minimum Qualifications:

• High School Diploma or GED,
• Minimum one year experience in industry-specific knowledge and/or related experience (i.e. customer service)
• Proven experience as a Data Analyst or in a similar analytical role
• Advanced proficiency in Microsoft Excel, including experience with complex formulas, functions, and data visualization tools
• Experience with data cleaning, data validation and data transformation process
• Valid Motor Vehicle Driver’s License
• Reliable transportation to and from work location
• Ability to operate office equipment on a daily basis
• Ability to take and pass a background and pre – employment drug screen

Knowledge, Skills, and Abilities:

• PC skills using Outlook, Word and Excel
• Must be able to communicate professionally and tactfully with customers. 
• Must have good active listening skills
• Have the ability to work independently in the absence of a supervisor
• Have the ability to use good judgement and make sound decisions in accordance with policies and procedures
• Follow oral and written instructions
• Provide accurate documentation to management

Physical abilities or demands:

• Sedentary work, ability to sit for long periods of time
• Must be able to lift 10 or more pounds on occasion
• Must have good hearing and have a clear speech.  As well as be able to communicate effectively and follow instructions.

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)