​​#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

About the Role:

To be successful in this role, you must be a motivated self-starter, be committed to ongoing self-education, possess strong customer service skills and have excellent technical problem- solving skills.

 What You'll Do:  

• Serve as a technical contact and augment our customer support teams

• Participate with onboarding process

• Perform quarterly health checks and business reviews

• Participate in TAM on-call rotation helping answer customer inquiries and case escalation requests.

• Escalate customer issues to management when appropriate.

• Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues.

• Leverage knowledge content and systems to obtain product expertise

• Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications.

• Manage renewal risk and collaborate with sales teams to remediate and ensure a successful renewal and upsell of product

• Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.

• Drive support cases to ensure issues are being resolved in a timely manner.

 What You'll Need:

• Bachelor’s Degree or equivalent experience

• Experience working with Windows Operating Systems

• Knowledge of enterprise web technologies, security and cutting-edge infrastructures

• Excellent customer service skills and ability to quickly establish technical credibility with customers

• Excellent communication skills, written and verbal

• Proven problem-solving skills

• Collaborative attitude

• Commitment to customer success

Bonus Points:

• Bachelor’s Degree in related field

• 3+ years of Customer Success/Support/Technical Account Management experience in SaaS organization

#LI-JC1

Benefits of Working at CrowdStrike:

• Remote-first culture

• Market leader in compensation and equity awards with option to participate in ESPP in eligible countries

• Competitive vacation and flexible working arrangements

• Physical and mental wellness programs 

• Paid parental leave, including adoption 

• A variety of professional development and mentorship opportunities

• Access to CrowdStrike University, LinkedIn Learning and Jhanna

• Offices with stocked kitchens when you need to fuel innovation and collaboration

• Birthday time-off in your local country

• Work with people who are passionate in our mission and Great Place to Work certified across the globe