Posted:
7/30/2024, 8:15:34 AM
Location(s):
Illinois, United States ⋅ Chicago, Illinois, United States
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
Product
Workplace Type:
Hybrid
The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
Job Description Summary:
What you need to know about the role:Job Description:
Meet our team:
Risk as a Service at PayPal is a highly available and sophisticated platform that enables the deployment of highly responsive fraud strategies, machine learning experiments, and is optimized to respond proactively to fast-developing cybercrime threats. The Risk as a Service Product Management team thrives in environments where we can help our customers understand and address the complex domain of payments risk management.
The Risk as a Service team owns a suite of risk and chargeback solutions targeted at merchants of all sizes who need to process payments online safely and profitably. We collaborate with data scientists, engineers, sales, legal, customer support and many more to deliver impactful solutions every day.
Your day to day:
Collaborate with customers, internal stakeholders, and teammates to craft compelling product strategies that delight customers and support PayPal's strategic objectives
Analyze current customer experiences to define friction points and create seamless and effortless experiences
Develop product roadmaps and work with cross-functional teams (business, program managers, product, development, UX, analytics)
Writes epics, user stories across multiple complex and cross-functional feature/ service areas
Writes clear, detailed, and thorough specifications for complex services, features or products
Drive product development by building end to end solutions with a team of world-class engineers and designers
Executes on a defined product/service roadmap for one or more service/feature areas.
Creative in designing solutions and recognizes best design practices
Develop deep understanding of platform and technology in product area
Track and drive timely resolution of open issues
What you need to bring:
2+ years of experience in financial services with deep working knowledge of risk management and disputes methodologies
Bachelor’s or Master’s degree in Computer Science, Business or related field from an accredited college or university
Proven analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases
Ability to juggle multiple priorities and thrive in fast-paced environments
Strong problem-solving abilities - you can cut through the noise and laser focus on what really matters
Ability to clearly communicate user experience issues and service specifications to both business and technical audience using requirements documents, use cases and desired outcomes
Experience working with the payments industry is desirable. Experience in risk or fraud would be an added advantage
Experience with qualitative and quantitative methodologies to understand customers and an ability to explore and structure customers’ insights
Strong ability to translate product needs to technology and to understand technology
Ability to write SQL scripts or snippets of code preferred
Team player with ability to interface and build relations at all levels
**We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.
Additional Job Description:
Subsidiary:
PayPalTravel Percent:
0For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.
Who We Are:
Click Here to learn more about our culture and community.
Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].
Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
Any general requests for consideration of your skills, please Join our Talent Community.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.
Website: https://www.paypal.com/
Headquarter Location: San Jose, California, United States
Employee Count: 10001+
Year Founded: 1998
IPO Status: Public
Last Funding Type: Post-IPO Debt
Industries: E-Commerce Platforms ⋅ FinTech ⋅ Mobile Payments ⋅ Transaction Processing