The VMware Cloud Engineer is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to our customers via the phone, ticketing system, and automation. The engineer is responsible for managing, configuring, and optimizing VMware virtual infrastructure to ensure high availability, security, and performance of enterprise systems for internal and external customers on multiple platforms. This role involves deploying and maintaining virtual machines, managing vSphere environments, performing upgrades, troubleshooting issues, and supporting disaster recovery initiatives.

Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.