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Strategic Account Manager

Location: Exeter, PA

Role Summary

Are you a relationship-focused sales professional with a strong understanding of eCommerce and the automotive aftermarket? Join Keystone Automotive Operations as a Strategic Account Manager and help drive the wholesale growth of established eCommerce and marketplace partners across the Automotive, RV, and Marine industries. In this role, you’ll maintain a set base of established eCommerce businesses, in addition to new business, and will act as the liaison between the company and the wholesale customers. You’ll work to expand, maintain, and improve customer relationships and achieve sales, profitability, and process goals.

This is an Inside Sales position with some travel required.

Key Responsibilities

• Build and maintain strong relationships with key wholesale partners.
• Regularly communicate with customers, resolve customer queries, and increase revenue by promoting different vendors and our services.
• Monitor sales performance metrics and prepare monthly, quarterly, and annual reports and forecasts.
• Ensure customer satisfaction and identify new opportunities to create increased results.
• Regularly acquire and share competitive intel.
• Consistently meet/exceed set sales and budget goals, as well as overall customer profitability and margin.
• Up to 25% Travel Required.
• Assume other duties as assigned

Required Qualifications

• Bachelor’s Degree
• 3+ years of related experience required.

Preferred Qualifications

• No Preferred Education Required.
• 2+ years of experience in business-to-business collections.

Knowledge/Skills/Abilities

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.
• Frequent use of Outlook, Word, Excel, graphics, etc. Ability to create, maintain and incorporate functions into Word documents, Excel spreadsheets, databases, and PowerPoint presentations to support business objectives.
• Regularly uses moderately complex oral and written skills. May train others in functional areas, interact with others and make presentations to department or middle management.
• Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.
• Decisions generally affect one's own job or the assigned functional area.
• Results are defined; sets personal goals and determines how to achieve results with few or no guidelines to follow; supervisor/manager provides broad guidance and overall direction.
• Handle multiple tasks or projects simultaneously with moderate complexity.

Work Environment

• Work is primarily sedentary: must be able to sit for extended periods of time and use a computer, keyboard, and mouse, frequently.
• Travel may be required periodically, including overnight stays (contingent on position requirements).

Who We Are

Keystone Automotive Operations is North America's leading distributor of specialty automotive aftermarket, RV and marine parts and accessories. Our success is driven by a people-focused culture rooted in our core values:

Commitment | Customer Service | Execution | Integrity | Leadership | Teamwork | Fun

With over 1,900 dedicated team members worldwide, we believe that our employees are the heart of our success. When you grow, we all grow — and we’re committed to supporting your journey.

Why Join Keystone Automotive Operations?

We’re not just delivering parts — we’re delivering opportunity. At Keystone Automotive Operations, we believe in investing in our people. Whether you’re behind the wheel or building your career, we offer a culture that prioritizes growth, inclusion, and recognition. Be part of a team that’s driving the future of the automotive aftermarket, RV, and marine.

Your success is our priority. We provide comprehensive benefits and development programs designed to help you thrive professionally and personally.

We Offer:

• Health Benefits: Medical, Dental, Vision, HSA/FSA Options
• Wellness Benefits: Access to HINGE Health, Employee Assistance Program and more
• Financial Security: 401(k) with company match, Company-paid Life Insurance and Long-term Disability, Short-term Disability
• Paid Time Off (PTO) & Holidays

• Education Support: Tuition Assistance and Scholarships for Dependents
• Employee Referral Bonus Program
• Employee Purchase Discounts
• Professional Opportunities: Ongoing training, internal growth, and leadership development
• Inclusive Culture: Team-driven environment that values innovation and integrity

Ready to Join Our Team?

Take the next step in your career and bring your skills to a company where they’ll make a real difference. Apply today!

Join us for an exciting career journey with positive, driven individuals.