Company Overview

Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Job Responsibilities:

• Professionally handle high volume incoming inquiries from customers on client products and services
• Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customer where applicable regarding products and services listed above
• Help New hires to come to proficiency level through coaching and mentoring as defined by the manager
• Take Escalation calls as and when necessary to ensure customer delight
• Resolve customer issues via one call resolution guidelines and/or escalated process
• Meet or exceed company and client performance metrics
• Maintain a balance between policy and customer benefit in decision making
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
• Responsible for call disposition or compiling

Qualifications:

• Candidate must possess at least a High School Diploma (preferably with at least 6 months call center experience), Vocational Diploma/Short Course Certificate, Bachelor's/College Degree, any field
• Good to Excellent written or oral communication skills
• Outstanding multi-tasking skills
• Experience is a PLUS but NOT REQUIRED. Fresh graduates/Entry level applicants are encouraged to apply
• Applicants must be willing to work on holidays, weekends, graveyard and shifting schedule

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.