Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Field Service Technician is responsible for safely initiating and executing field service and operational activities at customer sites. This role supports water production and wastewater treatment systems, ensuring continuous operation, water quality compliance, and system reliability.

This position includes troubleshooting mechanical and electrical equipment, supporting diesel-driven systems, performing light industrial maintenance, monitoring water chemistry, and working within dew point scheduling parameters. The technician will regularly work outdoors in varying weather conditions and interact directly with customers.

CORE RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:

• Operate and support water production and wastewater treatment systems

• Monitor and adjust systems based on water chemistry and operational data

• Work within dew point scheduling parameters to maintain optimal system performance

• Troubleshoot mechanical and electrical equipment in field environments

• Perform light industrial maintenance (fixing small leaks, changing oil in pumps, equipment adjustments)

• Conduct preventative maintenance and maintain parts inventory

• Collect operational data and input information for tracking and reporting

• Compile operational data into customer-facing reports

• Utilize digital programs and data analysis tools to monitor and optimize performance

• Ensure continuous operation of systems while maintaining quality and quantity standards

• Identify and correct safety concerns

• Maintain a safe working environment and protect company property

• Work independently with minimal supervision while collaborating with team members as needed

• Provide professional customer service and maintain strong customer relationships

QUALIFICATIONS

• High School Diploma or equivalent required

• 1+ years of technical or operations experience required

• Water or wastewater treatment experience preferred

• Experience in water production, water chemistry, or process operations strongly preferred

• Industrial or light maintenance experience preferred

• Mechanically inclined with strong troubleshooting ability

• Electrical and/or diesel experience is a plus

• Strong critical thinking and problem-solving skills

• Self-starter who can work independently in the field

• Customer service experience required

• Proficiency with Microsoft Office and smart devices

Certifications & Requirements

• Preferred: Water Treatment License (A, B, C, or D)

• Ability to obtain and maintain required customer clearances (TWIC, DISA, etc.)

• Ability to obtain and maintain a DOT Medical Card

WORK ENVIRONMENT

• Field-based position with regular outdoor work in varying weather conditions

• Exposure to industrial environments and operational equipment

• Hands-on role requiring mechanical aptitude and physical activity

WHAT WE CAN OFFER YOU

Our Total Rewards Program goes far beyond base compensation by providing a fulfilling work experience and competitive benefits package, including:

• Generous PTO package and paid holidays

• Retirement savings plan

• Medical, dental, and vision insurance (eligible on first date)

• Career progression opportunities

• Reward and recognition programs

• Paid parental leave

• Tuition reimbursement

• Company wellness program

• Employee discount program

The estimated pay range for this position is $25–$28 per hour. Starting pay is dependent on multiple factors, such as skills, experience, work location, and market conditions, and is not typically at the top of the range. We offer a competitive compensation package with a comprehensive benefits program.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.