Posted:
12/2/2024, 4:17:20 AM
Location(s):
New Jersey, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support ⋅ Sales & Account Management
Job Type:
RegularWork Location:
Samsung Electronics America - Ridgefield Park, NJ 07660Overview:
2020 Companies has a full-time Account Manager opportunity representing our client, Samsung Electronics America.
Pay: Annual salary $75,000 based on experience
Location: On-site in Plano, TX or Ridgefield Park, NJ office
The Account Manager will successfully manage day to day operations within the Customer Care department for multiple Partner locations. This role is responsible for establishing and maintaining effective working relationships within the territory (clients and retailers) to understand and exceed client goals; inventory management support; assist with upholding repair quality standards and other Key Performance Indicators (KPIs). The AM will also be responsible for ensuring the customer has a best-in-class service experience and maintains effective business relationships at all levels and act in accordance with company values, forging a team-based culture of inclusion.
What's in it for you?
Competitive annual salary, paid weekly
Next day pay on-demand with DailyPay
Health/Dental/Vision benefits
401K Program with matching
Paid Time Off
Paid Holidays
$30 Mobile Reimbursement
Scholarship opportunities for employees and direct family members
Employee Assistance Program
Leadership Development Program
Job Description:
Manages all aspect of parts inventory from weekly parts ordering, physical inventory, spent parts handling and parts accuracy
Identifies opportunities for cost reduction and efficiency
Proactively monitors KPI and sales data and ensures target objectives are met each day in assigned territory/locations, providing consultation or correction to under-performing markets
Identifies and communicates market intelligence on current retail market conditions, competitive environment, and/or opportunities that may affect sales or product category share; analyzes market strengths/weaknesses/opportunities/threats in collaboration with management
Oversees special projects, as requested
Exceptional skills in customer service, managing any customer escalations per policy in order to enable a best in class experience
Makes decisions within guidelines and policies
Ability to multi-task and strong organization skills
Contribute to team effort by assisting in launch-related activities, as needed
Ensure adherence to all company policies and procedures
Perform other duties as assigned
Performance Measurements:
Ensure team meets established weekly/monthly projects goals
Ensure team contributes to the overall goals of achieving monthly targets (KPIs)
Customer/client satisfaction based on the territory's rejection percentages and substantiated complaints
Qualifications:
High school diploma or equivalent required; Business degree preferred
3-5 years retail or sales management experience required
Superior leadership abilities with effective, professional communication and presentation skills
Proven ability to show good judgment and initiative, make decisions and problem solve
Capable to work autonomously with excellent time management skills
Must be able to travel approximately 10-20% of the year to various markets across the US and work flexible hours, as necessary
What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.
2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.
Website: https://2020companies.com/
Headquarter Location: Southlake, Texas, United States
Employee Count: 5001-10000
Year Founded: 1991
IPO Status: Private
Industries: Consumer Electronics ⋅ Consumer Reviews ⋅ Consumer Software ⋅ Digital Marketing ⋅ Direct Sales ⋅ Events ⋅ Retail ⋅ Retail Technology ⋅ Sales ⋅ Training