Job Location

Retail Headquarters

Job Summary:

The Floating Store Manager will manage store operations to achieve preset sales goals, production and provide superior customer service at various locations as needed in accordance with the core values of Goodwill Industries. This position is intended to give training and experience before being placed as a Store Manager. The Floating Store Manager will be given short-term assignments at store locations within a given region to help fill in and assist the retail operations of the assigned store. This is a fast paced, dynamic, and rewarding environment. This position contributes to the mission of Goodwill by providing amazing customer service to our guest. The person in this position upholds a positive work environment and lives our TRUE core values of Teamwork, Respect, Uprightness and Empowerment.

Job Description

Essential Functions

• Assumes management responsibilities in absence of Store Manager.
• Travel to certain store locations within designated area to assist the business needs.
• Fully responsible in driving store sales, production and profit by ensuring customer satisfaction and brand standards through the hiring, training and development of associates in customer engagement, operations and merchandise presentation.
• Lead, manage and hold accountable (LMA) employees to obtain preset sales goals.
• Be knowledgeable of and ensure compliance with all company policies and procedures, as well as legal requirements, at all times.
• Oversee customer service including ensuring prompt and accurate checkout; responding to customer complaints and concerns; and handling refunds, exchanges and price changes as and when required
• Provides a clean, fun, and safe environment for employees and customers.
• Provides maximum level of customer service to ensure repeat sales.
• Responsible for managing the store budget to meet budget objectives.
• Manages store's loss control by monitoring customers and employees and reporting suspicious activity to Asset Protection. Ensure that items are not fraudulently discounted or given away without authorization.
• Ensure all employees receive the appropriate training based on their job, including spot checking quality of work, coordinating with other departments as appropriate and implementing policies and procedures.
• Monitors sales, cash management, inventory control, store merchandising, and appearance. Ensures that correct sales reports are submitted on a daily basis.
• Maintains effective communication with support staff. Plans and organizes monthly store meetings, functions, and activities.
• Ensures that the store opens on time and is properly staffed and operational during designated hours of operation.
• Assists team members in goal setting and skills development. Provides feedback on performance and attendance, addresses concerns, and administers performance discussions as needed. Provides work leadership on assigned shifts.
• Maintains proper displays and merchandise presentation in accordance with standard operating procedures. Adequately stocks and maintains interior and exterior of the store in an attractive manner.
• Ensure proper administration of all store paperwork in a timely manner including items such as human resources forms, performance reviews, leave of absence request forms, monthly safety form, weekly employee schedule, supply order form, non-taxable sales log, daily deposit information and donation activity report, timekeeping and store inspections.
• Ensure all employees are scheduled in a manner that ensures floor coverage while not exceeding preset labor hours. Operate store effectively to prevent unnecessary overtime hours.
• Responsible for administration of Human Resources policies and procedures consistently, such as employment process (i.e. interviewing, hiring, etc.), corrective action, attendance and employee termination, and coordinate with Human Resources as necessary.
• Regular, reliable attendance, as defined in Goodwill's attendance policy.
• Perform any other related duties as required or assigned.

Minimum Qualifications

Required Skills

Education

• High School diploma or GED equivalent.

Experience

• Minimum of three years management experience or two years thrift store management experience is required.

Knowledge and Skills

• Able to understand, communicate, comply with and enforce policies and procedures.
• Able to learn new processes quickly and possesses strong organizational skills.
• Able to problem-solve, prioritize and be able to multi-task.
• Able to work independently with minimal supervision.
• Able to travel to and work at other locations as needed.
• Able to do basic math (addition, subtraction, multiplication and division) and manage a budget.
• Able to read and complete forms.
• Able to lift or carry loads weighing over 50 pounds continuously.
• Able to push or pull loads weighing over 50 pounds continuously.
• Basic computer skills (Basic Excel and E-mail).

Preferred Education/ Experience Knowledge & Skills / Certifications & License

• High School education or GED equivalent is preferred.
• Five plus years or more management experience is preferred. Retail management is preferred.
• Previous experience working with donated goods is preferred.
• Previous experience recruiting, developing, conducting performance reviews, and scheduling staff is preferred.