Main Task

• Work and perform in compliance with company’s regulation and request.

• Perform Technical Field Service activities

- Installation and commissioning of equipment

- Troubleshooting, repair, and maintenance

- Escalation support

- User Training / Customer Training

- Providing sales support

- All necessary reporting per company policy

• Demonstrate service skills and knowledge with high customer orientation

• Report to Service Manager / Factory on any product issues experienced such as standards of production, quality and safety of the product range

• Provides documents for activities performed utilizing the required format, such as service report, technical report, and etc.

• Develop and maintain relationship with customers to achieve the highest possible levels of customer satisfaction.

• Respond to satisfaction surveys, working to resolve customer care issues.

• Provide timely response to all requests from both internal and external customers.

• Perform necessary administrative paperwork in complete and accurate manner.

• Solutions oriented with ability to work independently in a high pressure, fast paced and innovative environment.

• Provide timely feedback of product quality issues, as well as marketing information to the company.

• Maintain company-issued test equipment and support tools.

• Perform other related duties and responsibilities as assigned

Education

• College or above degree in industry technology relevant. Major in mechanical and electrical is preferred.

• TOEIC Listening & Reading score > 550

Experience

• 3 years of relevant working experience, including but not limited to installing, troubleshooting industrial electronics, machines or computer systems

• Semi-conductor equipment work experience is preferred.

• Previous mask repair machine installation and troubleshooting experience is a plus.

• Familiar with E-beam system is a plus

• Excellent communication and customer service aptitude is required.

Other skills

• Microsoft operating system knowledge is required

• Being self-motivated in learning, able to think independently, and a good team player.

• Good written and spoken English

• Willingness to travel domestic and internationally.

• Liaison work involving spare parts ordering, shipment, installation and after sales service which interact be-tween sales, logistics, customers and application specialists etc.

Your ZEISS Recruiting Team