It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

SUMMARY

The Computer Support Technician focuses on computer refresh and standard operation and maintenance support services, which includes remote configuration support, computer imaging, problem and incident analysis and response, customer interfacing, hardware inventory, end user support services, as well as shipping and receiving hardware.

Must be able to obtain and maintain the required customer clearance for access to systems, facilities, equipment and property.

As a federal contractor, CNI is a drug-free workplace and adheres to the Federal Controlled Substance Act. 

ESSENTIAL REQUIREMENTS

Must possess appropriate level of certifications for this position as required by the contract.  

Experience supporting the Microsoft Office suite including Microsoft Word, Excel, Power Point and Outlook. Experience building/supporting Windows 10 desktops, laptops and required proficiency with supporting software applications including computer utility programs, desktop management, and other desktop maintenance/troubleshooting software.

KEY DUTIES AND RESPONSIBILITIES

Essential Duties and responsibilities include the following.  Other duties may be assigned.

Works to identify, document and resolve end-user issues and problems encountered on network as well as computer equipment to include peripherals. Responds to assigned tickets within Service Now proving updates as required until resolution.

Coordinates with Warehouse Manager to complete weekly hardware inventory and fulfill computer orders – i.e., new hires, break/fix, loaners, etc.

Provides remote configuration support for new systems as required. Performs weekly pickup and reimage of all offboarding computers. Responsible for the imaging and quality check of all computers to be shipped. Ships and receives hardware and peripherals.

EDUCATION AND EXPERIENCE

Associate's degree and one to three (1-3) years of experience supporting end-users of networked computers (laptops/desktops) and their related desktop applications.

Associate's degree can be substituted for 2 years of additional experience.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.  Exposed to general office noise with computers printers and light traffic. 

EOE including Disability/Vet

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!