• Challenge yourself in a role that will see you perform flight reservations, flight planning and operations. 

• Together we’ll achieve optimum customer service satisfaction. 

• Permanent Full-time position located in Hong Kong. 

Today, we’re busy planning for tomorrow. We look to the future to guide the way we innovate, helping us stay relevant and responsive in an unpredictable industry. 

Our offshore ports each have a personality of their own. When you’re part of the offshore Qantas team, you might be physically apart but you’re still a close part of our team.  We commit to respecting and trusting the people we work with. This creates an open and transparent workplace, where honest conversations allow us to appreciate differences and deliver our common goals. 

We’ve built a high-performing culture, and you can be sure we’ll hold you to those expectations. You’ll be challenged to make the impossible possible. Along the way, you’ll have plenty of fun, meet amazing people, and have experiences like no other.  

As a Freight Solutions Adviser, you will conduct flight reservations, flight planning, operations, customer services, track & trace, cargo claims, monitor transhipment. You will work closely with our international partners, Japan, Korea, India, Philippines & Taiwan and will coordinate with AUS capacity control and FPO team to ensure transshipment via AUS to meet customer's expectations. This role will see you work closely with the sales team to improve load factor and ensure smooth handling of business whilst ensuring revenue target is achieved and better optimise utilisation. 

To be successful in this role you will have: 

• Knowledge in Air Freight industry, freight forwarder or ground handling is highly advantageous.  

• Highly motivated with a personal commitment to exceptional customer service 

• Operational knowledge of work processes and systems within a freight environment 

• Exceptional communication skills to work with various levels of management and operational teams across the business. 

• Strong verbal and written communication skills with the ability to brief, influence and/or motivate and develop people to achieve desired outcomes. 

• Experience and comfort working within a dynamic and fast-paced team environment. 

• Ability to think clearly, creatively, and work independently under pressure,  whilst being an effective team member. 

• Proficient knowledge in using Microsoft Office is preferred. 

Please note, applicants must have unrestricted working rights to live and work in Hong Kong. 

You’ll be challenged and stretched in your role at Qantas, but we’ll make sure we give you the support you need to be your best. This support comes in different forms, from mentoring and coaching to resources, experts, and technology across the business.