Posted:
5/15/2025, 7:54:25 AM
Location(s):
Texas, United States ⋅ Tyler, Texas, United States
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Responsibilities may and can change to meet the needs of the practice and can include other duties as assigned by the advisors.
Job Responsibilities:
Maintain customer service expectations, communicating with clients and resolving any issues in a timely manner
Manage customer needs, including money movements, trades, account onboarding, etc.
Conduct calls to clients to resolve any issues or to gain information to close out requests
Be proactive in researching complex client issues and collaborating internally to maintain efficiency
Adapt to new technology and learn to utilize multiple systems and resources simultaneously
Enhance clients’ financial successes by uncovering opportunities and identifying products and services
Execute trades and transactions appropriately and in a timely manner
Assist in financial planning advice by gathering and entering data, preparing and analyzing data to provide a preliminary financial plan and planning recommendations, etc.
Job responsibilities may grow, vary, and change
Qualifications:
Bachelor’s Degree
Mandatory securities licensing
Series 7
Minimum 3 Years Experience in financial services
Proven customer service, client support, and problem resolution skills
Ability to navigate complex client concerns
Experience with financial planning software preferred
Ability to adhere to rules and regulations as stated and required by Advisor and the FINRA
Proficiency in Microsoft Office, Windows 11, and Sales Force
Specifically: Excel, Word, and PowerPoint
CRM
Salary:
To be determined based upon experience and qualifications.
Full-Time Benefits:
Retirement Plan.
Group Health Insurance.
Group Life Insurance and Disability benefits.
Paid time off (PTO).
Bonus Potential: Up to 20%.
Professional development program.
Additional information:
Position requires a full background check with fingerprinting.
At Ameriprise Financial, we’re not just in the business of helping clients with their financial goals – we also help our advisors and employees reach their true potential by embracing an inclusive and collaborative culture. We celebrate the unique qualities and reward the contributions of our talented, passionate employees. If you’re motivated and want to work for a strong, ethical company that cares about you and your community, take the next step with Ameriprise Financial.
This position is with an Ameriprise Financial Franchise owner.
Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.
Full-Time/Part-Time
Website: https://www.ameriprise.com/
Headquarter Location: Minneapolis, Minnesota, United States
Employee Count: 10001+
Year Founded: 1894
IPO Status: Public
Last Funding Type: Post-IPO Debt
Industries: Finance ⋅ Financial Services ⋅ Insurance ⋅ Intellectual Property ⋅ Wealth Management