Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

As a Clinical Services Supervisor, you will have an exciting opportunity to hire, train, and manage a staff of individuals supporting our Medicare clients in The Government Services Department. This Supervisor role will allow you to work across multiple business units supporting Coverage Determinations and Appeals Operations. You will participate in departmental workflow and workforce manage to ensure smooth operations.  You will be responsible for your team's productivity, quality, attendance management, and engagement.

Required Qualifications

2 or more years Prior Authorization experience, with demonstrated leadership skills.

Computer Knowledge including Microsoft office products, Windows based operations, data entry and clinical systems.

Flexibility with working a rotating schedule including overtime, weekends and holidays.

Preferred Qualifications

Senior or Learning Advocate experience

Ability to organize, prioritize, and manage multiple tasks on a regular basis with high level of detail

Excellent oral and written communication skills and interpersonal skills

Demonstrated experience providing customer Service internally and externally

Adaptable to Change Management

Self-motivated with a strong attention to detail

Ability to work in a high production, time sensitive environment

Able to prioritize and manage multiple tasks

Demonstrates resourcefulness in problem-solving

Displays confidence in the ability to learn complex material

Bachelor's Degree

Education

High School Diploma or equivalent GED

Pay Range

The typical pay range for this role is:

$43,888.00 - $85,068.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit Benefits | CVS Health

We anticipate the application window for this opening will close on: 09/25/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.