To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Software Engineering

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Availability Cloud at Salesforce is accountable for ensuring all products deliver critically important availability so that our customers can exceed the expectations of their customers.  The Availability Data & Analytics team provides service owners the data, insights, analytics and AI-based frameworks to easily handle their products with high availability.   We enable teams throughout Salesforce to deeply understand and optimize their respective areas through premier analytics and easily consumable data. We are the champions of diversity, inclusion, and sustainability.

You will build end to end data solutions to support many different business units at Salesforce.  You will work with Incident Response to take a breadth of structured and unstructured data and derive real time insights to handle live incidents.  You will define the right data models and build pipelines to capture real time customer availability data across all Salesforce customers and their infrastructure  that powers everything from board level reporting to daily operational decisions by service owning teams.  You will shape AI/ML Ops strategies and contribute to Salesforce being the #1 AI-CRM company in the world.  

You are a full stack software technical engineering leader that has had a career designing and delivering critically important, real-time services. You iterate quickly, learn and iterate again.  You consistently break through obstacles, work horizontally and turn “hard, sophisticated” problems into bite-sized, easily tractable solutions. You are a product leader, defining the technical strategy, digging into the math behind a dashboard because the data matters.  Communication is a strength, both written and live.  You are an inspirational, technical leader who scales their scope of impact across their team to do phenomenal things.

Responsibilities 

• Define and drive the technical strategy and roadmap for availability ML and IA data and analytics to accelerate Salesforce’s mission to deliver customer availability.

• Deliver the design and execution of real time business critical services that safely operate the eco-system of Salesforce services at scale. 

• Work across a breadth of customers and service owners to design, build and operate real-time AI/ML based capabilities that are responsible for service availability, incident response and service operations. 

• As a versatile leader you will flex multiple roles - defining product strategy, technical architecture, and directly deliver  ML/AI code.. You will partner with many different customers to understand business outcomes and availability outcomes to guide strategy and approach.  

• Build the ML/AI practice and center of perfection for the CCRE/Availability group.
   

Minimum Qualifications:

• 10+ years of software development

• 3+ years of AI/ML engineering techniques and technologies

• Domain expert in system and application level observability.  Deep understanding of service availability, distributed systems architecture and service operations management standard methodologies.

• Communication and leadership experience, with experience initiating and driving projects tied to business outcomes

• Experience building real time. low-latency services

• Experience defining data models, data architecture and data engineering practices

• Experience in SQL or similar languages.

• Development experience in at least one object-oriented language (Python, Java, C/C++ etc.).

• BA/BS or equivalent experience in Computer Science, Math, Physics, or other technical fields.

Preferred Qualifications:

• Experience with Tableau and Grafana

• Python, go-lang experience

• Experience working with AWS native technologies

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For California-based roles, the base salary hiring range for this position is $ to $.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.