At AIG, we are reimagining the way we help customers to manage risk. Join us as a Head of Facilities Management - Americas Region to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in ​Corporate Real Estate & Business Services

We are a global team that harnesses our collective expertise to manage the firm’s vast corporate real estate portfolio. We take an innovative approach to supporting the firm’s core businesses and day-to-day operations while driving commercial and operational efficiencies. We are also reimagining our global footprint based on how our colleagues work today – and on the Future of Work. In all aspects of what we do, we stay true to our values of teamwork and service excellence to foster a dynamic workplace. In addition to real estate, we are responsible for corporate security, business continuity and resiliency, and business services, such as conference room management and employee relocations.

Reporting to the Head of the Americas Region, the Head of Facilities Management – Americas Region is responsible for ensuring safe, sustainable, and cost-effective operations of all facility management activities across AIG’s Americas Region which is comprised of 82 locations across nine (9) countries with a total of 2.26M square feet and an annual operating budget of $141M. This position will manage a team of internal resources and vendor services to provide exceptional delivery that meets the needs of our clients and users.

About the role

• In collaboration with the Head of the Americas Region and the Global Head of Facilities Management, create a consistent Facilities Management strategy that delivers exceptional and effective programs aligning with AIG’s needs and industry best-practices
• Develop and maintain a strong understanding of our businesses to anticipate facility management needs and requirements
• Promptly respond to and action client requests and feedback
• Partner closely with leaders in Real Estate, Business Services, Design & Construction, and our functional partners including Legal, IT, Finance, Procurement, HR, and Communications to ensure flawless execution of services and programs on a daily basis and a positive workplace experience for all employees
• Develop strong vendor relationships and oversight to ensure a high level of client service
• Manage a motivated and high performing team of staff and vendors that operate with a service-oriented mindset, sense of urgency, and efficiency
• Improve team capability and performance by providing clear roles and responsibilities, coaching, feedback, and recognition
• Establish and manage global standard operating procedures and processes
• Manage compliance programs including Fire and Life Safety (FLS) and Health, Safety, and Environmental (HSE) to support global, local, and site requirements
• Responsible for KPIs that measure the effectiveness of our programs including service levels from our vendors are being met as contracted
• Continuously review our list of vendors and work closely with Procurement with consolidating and/or sourcing new vendors
• Work closely with Finance to develop and manage the budget and forecast for Global Facilities Management
• Provide clear and frequent communication of Facilities Management updates to ensure Leadership is aware and aligned prior to execution
• Partner closely with Corporate Communications on notifying employees of any critical Facilities Management updates

What we are looking for:  

• Bachelors’ or Master’s degree and 15+ years of experience in Facilities Management, Maintenance, Operations, and/or Engineering
• Broad technical knowledge of facility operations, infrastructure, engineering, and systems
• Ability to balance need to work within budgets while ensuring quality and timeliness
• Exceptional time management skills and the ability and presence of mind to escalate issues when required
• Excellent oral and written communication skills
• Strong ability to work with clients at all levels of the organization including multi-discipline senior executives
• Strong proficiency in compiling and presenting written project correspondence to executive leadership
• Self-starter with a demonstrated record of managing a high-performing team of staff and vendors in delivering exceptional programs with strong project management skills
• Must possess strong conflict management, communication, organizational and negotiating skills
• Detailed knowledge of business services and systems and implementing corporate policies
• Strong working knowledge of full MS Office suite, with role appropriate financial modeling/management skills in Excel
• Recent experience leading through significant change, growth, and innovation
• Insurance/Financial Services experience preferred

Ready to put your ideas into action? We would love to hear from you.

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Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

CS - Corporate Services

Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

AIG Employee Services, Inc.