The opportunity

This position will evaluate current and identify emerging distribution risks, establish and oversee the governance process for escalation, monitor Sales Quality report at assigned locations, implement quality check, and follow up preventive actions of assigned locations.

Responsibilities

I.    Leading Agency Risk and Control team with key roles: 

• Evaluate current and identify emerging distribution risks facing the business and ensure that controls are properly focused

• Establish and oversee the governance process for escalation of material risks locally and to Asia Distribution L1B

• Monitor Distribution Quality by reviewing DistQ Indices & DistQAR and reporting key distribution risks and action plans monthly and quarterly, respectively, locally and to Asia Distribution L1B

• Collaborate with Line 2 Risk Management & Compliance to drive the continuous improvement & implementation of the risk management framework/internal & external compliance requirements, methodology, tools, CAP closures and reporting. 

• Respond to Line 3 Audit Services and Line 2 Compliance findings and assist/objectively challenge Sales Management in the remediation plans and ensure timely CAP closure

II.    Conduct Quality Assurance of Agency:

• Monitor Sales Quality report at assigned locations

• Implement quality check (Call Agent/Customer, site visit) on regular basis

• Follow up preventive actions of assigned locations with respective stakeholders

• Cooperate with stakeholders, including Regional Head, sales force and internal division to enhance sales quality.

• Perform regular and ad hoc onsite visit at Agency office for quality check cover areas. 

• Delivery onsite visit report within required time frame. Proactive in proposed action to enhance sale quality. 

• Review sale process/procedure of Sale force at assigned locations following sale procedure, standard and policies

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• BA designation, along with insurance industry experience is preferred.

• Excellent communication both verbally and in writing.

• Understanding of business culture and behavior.

• Good management & Leadership skills

• Strong problem-solving and analytical skills

• Results oriented, with the ability to manage competing priorities and projects.

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.

• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.

• Continuous innovation
  We invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.

• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

In Office