•    Provide phone support to health care professionals and patients, involving receipt and tracking of medical inquiries, adverse events, product quality complaints, and other types of calls as required. This does not include commercial sales support except managing medical information requests forwarded by the sales representative on behalf of an HCP.
•    Document AE/PC/MI as per the call/email type in structured AE/PC forms and share it with Safety team for further processing. Use Medical knowledge while deciding off label uses and other such Adverse events.
•    Perform quality review of AE/PC/MI cases of other associates and provide them the required feedback. Document the feedback on Quality Tool.  
•    Receive and document incoming telephone calls, faxes or emails from various sources including investigative sites.
•    Establish and maintain effective team communications i.e. provide regular feedback to the local management team on project metrics, out of scope work challenges/issues and successes.
•    Depending on your experience, some roles will require you to provide leadership training and mentoring for less experienced team members of staff and assist managers with appropriate allocation of resource.
•    Build a positive, collaborative team environment with other Lifecycle safety team members.
•    Willing to work night shifts, if required by the project, to support global regions including the US, Canada, EU, and India. Shift schedules may fall within a 24/7 support model, including weekends. A five-day workweek is mandatory with two days off. 
•    Participate in training across Lifecycle safety service offerings, participate in working groups as applicable in implementation of new initiatives and identification and implementation of process efficiencies.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com