Senior Customer Operations Specialist

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

The Senior Customer Operations Specialist position includes usual Customer Operation Specialist tasks as processing orders, communication with customers, internal and external stakeholders, supporting other Alcon functions, informally lead team and ensure smooth cooperation inside and outside the team, follow Standard operational procedures. Close cooperation with CS Operation manager, backup duties, participation in Customer Operation projects, sales meetings, key role in system solution process.

In this role, a typical day will include:

              Order processing

• Informal managing respective team to ensure smooth work and friendly environment

• Coordination / overseeing transportation of parcels to the customers

• SPOC for Regional Distribution Centre

• Manage cooperation with other Alcon streams – finance, sales, quality, complaints

• Focus on improving and simplifying operational processes

• Active participation in projects

• Deputy to Customer Operations Manager, super user role

• Leadership across the organization based on role expertise and Influencing skills

• Strategic Thinking - business and economic environment deep understanding and its impact on organization

• Internal and external customer service-driven attitude; Strong analytical skills - business planning and control; Result orientation - business expertise - resource allocation experience; Self-confident, good communication skills

• Drive financial and process compliance across the organization -strive for simplicity within the compliance processes Experience in ensuring internal ethical and financial compliance controls

• Understanding of financial reporting and tax to be able to demand high quality

services from internal provider

• office based position (4 days in the office and one day home office)

WHAT YOU’LL BRING TO ALCON:

• Excellent communication skills

• Team player

• CZ/SK language fluent, EN communication level

• Analytical skills

• Proactive approach, problem solver

• SAP and Salesforce knowledge advantage

• Excel functions/formulas advantages

• Open minded

HOW YOU CAN THRIVE AT ALCON:

● Manage your own workload and schedule while hitting your set targets

● Collaborate with teammates to share best practices and learnings as work evolves

● See your career like never before with focused growth and development opportunities

Alcon Careers

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