About the Job: 

As a Forward Deployed Product Manager, you will lead a team of engineers in developing high-impact solutions for enterprise customers. Your responsibilities will encompass strategic product planning, hands-on technical work, consulting, and fostering strong customer relationships. The goal of your team is to partner with our most strategic customers and unblock their expanded use of feature management through high leverage projects. Your portfolio will include a mix of paid engineering projects that directly generate revenue and other efforts tied to revenue opportunities. Frequently your team will take a consultant-like approach and partner closely with customer teams to extend their organizational capabilities.

Responsibilities:

• Customer Discovery: Engage deeply with customers to identify unique business challenges that are unmet by our general product roadmap. Translate these insights into actionable product requirements that have direct revenue impact.

• Solution Design: Collaborate with engineers to architect solutions tailored to customer needs, ensuring technical feasibility and alignment with business goals.

• Project Leadership: Oversee the end-to-end lifecycle of product builds, including writing PRDs, scoping/pricing, roadmapping, sprint planning, resource allocation, and ensuring timely, high-quality delivery.

• Customer Relationship Management: Act as the primary point of contact, maintaining strong relationships and providing ongoing support and strategic guidance throughout the project lifecycle.

• End-to-End Ownership: Take full responsibility for customer engagements, defining success metrics, and leading the team to achieve milestones and deliver exceptional outcomes.

• Revenue Generation: Identify and execute customer projects that directly generate revenue through paid customer engagements and/or directly unlocked expansion.

About You:

• Customer-centric: You are driven to understand customer challenges and needs, crafting solutions that achieve business goals and provide real value.

• Collaborative: You excel at working with diverse teams, seamlessly bridging customer stakeholders, engineers, and product development.

• Effective Communicator: You build strong relationships and communicate with clarity and precision. Customers can see you as an extension of their team.

• Adaptable: You thrive in fast-paced environments, effectively managing multiple projects and prioritizing tasks.

• High agency: You are motivated to achieve success and have a strong sense of ownership when partnering with the customer to overcome their internal obstacles.

• Business Savvy: You understand how technical solutions tie to business objectives and can align projects to meet customer and company goals.

Qualifications:

• Autonomy and Technical Intuition: Ability to independently learn new product areas quickly and become an adaptable expert for unique customer scenarios.

• Thoughtfulness and Criticality: Capability to analyze situations and form well-reasoned opinions on the best course of action, making important decisions swiftly and effectively.

• Customer-Centric: Experience in diving deep into customer needs and translating these insights into real, creative solutions.

• Technical Fluency: Ability to engage in technical discussions with engineers and bridge technical teams with business goals. You may even be able to also contribute code to certain kinds of projects.

• Project Leadership: Known for getting things done and being unrelentingly reliable. Proven track record of driving cross-functional and complex projects to excellent outcomes.

• B2B SaaS Expertise: Prior experience building B2B SaaS products and features for enterprise customers.

• Revenue Focus: Proven track record of generating revenue through innovative product solutions and customer engagement.

About LaunchDarkly:

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. 

The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:

• Improving the velocity and stability of software releases, without the fear of end customer outages
• Delivering targeted experiences by easily personalizing features to customer cohorts
• Maximizing the business impact of every feature through the ability to experiment and optimize
• Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
• Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at [email protected]. 

One of our company values is 'Widen the Circle'. Which means we seek out diversity of perspectives to get better results. We understand everyone has their own unique talents and experiences. We encourage you to apply to this role even if you don’t think you meet 100% of the qualifications outlined above. We can find out together if it's the right match for your skillset.

Learn more about the interview process & what it’s like to work with LaunchDarkly's Product Delivery team!

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