Job Title

Order Management Manager

Job Description

Order Management Manager

 

The Order Management Manager provides support to our Hospital Patient Monitoring team and is responsible for overseeing sales order creation and delivery to ensure that the customer receives the ordered goods in the right time and on the right place.

 

Your role:

• Acts as a point of contact for business/market escalations and drives continuous improvement initiatives, introducing new processes and policies, while ensuring adherence to both new and existing procedures.

• Manages key customer relationships and guides the team to understand customer needs, delivering exceptional service and leading internal and external audits at the company code level.

• Evaluates team performance by setting targets and providing constructive feedback to enhance individual and team performance. Supports team members in capturing issues and driving solutions, ensuring the involvement of the correct stakeholders for effective resolution and fostering a collaborative environment for optimal workflow.

• Oversees the comprehensive administrative flow of sales orders from initiation to recognition, managing each stage of the process to ensure optimal efficiency, accuracy, and adherence to established protocols and standards, ensuring seamless order processing.

 

You're the right fit if: 

• You have a Bachelor's / Master's Degree in Business Administration, Supply Chain, Operations or equivalent.

• You posses +2 years of experience with Bachelor's OR +1 year of experience with Master's in areas such as Order Management, Logistics, Process Improvement, Business Administration or equivalent.

• You are professional with strong people skills, ideally with experience in team management and leadership overseeing teams of +10 members. An analytical mindset is crucial for identifying operational gaps and opportunities for improvement through data-driven analysis. Knowledge of Lean methodology is preferred.

• Knowledgeable in MS Excel, including Pivot Tables and V-Lookup, preferably with proficiency in Power BI. SAP knowledge is required for this role.

• May be required to work overtime and/or during Panamanian holidays, based on business &/or departmental needs. You are able to communicate efficiently on English.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role.
 

About Philips:

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody, everywhere, has access to the quality of healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

• Learn more about our culture.