Posted:
10/5/2025, 6:05:22 PM
Location(s):
Singapore, Singapore
Experience Level(s):
Expert or higher ⋅ Senior
Field(s):
Customer Success & Support
Do meaningful work with us. Every day.
At Amplify Health, we’re looking for individuals with ambition, resilience and passion for healthcare, insurance, wellness and digital technology. As a fast-growing business with the ambition of making people and communities across Asia healthier, we have exciting career opportunities available to help us achieve our vision.
Amplify Health is building a value-oriented delivery organisation that ensures every implementation translates into customer adoption, measurable outcomes and renewal or expansion. You will establish and lead our Value Delivery Office (VDO): a modern evolution of the PMO that aligns governance, portfolio choices and delivery practices to benefits realisation. Your remit spans portfolio orchestration, programme leadership, service readiness and customer success, with a clear bias towards outcomes over outputs. You will work closely with the Head of Operations to make this vision a reality.Responsibilities:
Working hand-in-hand with the Head of Operations, you will:
Build the Value Delivery Office - Co-design the operating model, playbooks and KPIs to shift from reporting to outcome-driven delivery
Drive Customer Success - Develop success plans, accelerate adoption and ensure measurable value realisation for every client
Lead Complex Programmes - Orchestrate multi-market deployments, manage risks and deliver on time-to-value targets
Ensure Service Excellence - Define SLAs and SLOs, readiness standards and continuous improvement for platform and analytics services
Measure and Report Value - Link solutions to health and financial outcomes and deliver executive dashboards and insights
Influence and Inspire - Act as the executive interface for customers and internal leadership and hire and grow a high-performing team
Experience and Qualifications:
7+ years in programme delivery or customer success for SaaS or data platforms, ideally across multiple markets
Proven record of building or transforming a PMO into a value-focused function with measurable adoption and outcome gains
Strong executive stakeholder management and ability to run steering committees and value reviews
Expertise in agile at scale and journey-based delivery models
Service operations knowledge: SLAs, incident, problem and change management
Data-driven mindset; able to define OKRs and link product use to business and health outcomes
Startup or scale-up experience with demonstrated ability to build new functions, operate in ambiguity and deliver at speed
Healthtech, Insurtech or payer/provider domain experience is highly desirable
Certifications: PMP or PRINCE2 and Agile (Scrum, SAFe or PMI-ACP) preferred
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
Website: https://aia.com.au/
Headquarter Location: Australia, Isabela, Philippines
Employee Count: 11-50
Year Founded: 1993
IPO Status: Private