At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Overview:

Broadridge is seeking a proactive and skilled Technical Support Engineer to join our Global FIX Support team. This role involves supporting multiple products, collaborating with a global team that operates 24x7, and effectively engaging with internal stakeholders and external clients.

Key Responsibilities:

• Provide high-level support for multiple Broadridge Trading and Connectivity Services products.

• Handle internal and external customer inquiries via email and phone.

• Offer technical feedback to R&D for product improvement.

• Maintain and update technical documentation.

• Conduct diagnostic tests to quickly identify and resolve issues.

• Collaborate with cross-functional teams to meet customer needs efficiently.

• Prioritize and escalate critical issues while ensuring quality service.

Minimum Qualifications:

• Experience: 2 to 4 years in a similar technical support role.

• Technical Skills: Proficiency in JAVA is a must. Basic knowledge of Linux/Unix environments are advantageous.

• Industry Experience: Familiarity with financial trading support and a general understanding of the financial industry.

• Communication: Excellent English communication skills, both written and verbal.

• Problem-Solving: Strong critical thinking and analytical skills, with experience in managing multiple issues.

• Education: Bachelor’s degree in computer science, Engineering, or a related field.

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We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective. 

Use of AI in Hiring 

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.