Job Description

Nordstrom isn’t just another job — it’s a career. Since 1901, we’ve been a leading fashion retailer dedicated to delivering the best service, helping customers feel good and look their best.  

As a Program Manager within Alterations, you’ll have the opportunity to blend your passion for strategy, education and business development, to shape a highly productive experience for future Nordstrom employees. In this role, you will help design, evolve, and deliver the tools and programs needed to attract the best talent, and sustain our business long-term.  

A day in the life...  

The Alteration Business Sustainability Program Manager drives key initiatives—in partnership with both internal and external stakeholders—strengthening our talent pipeline and improving access to interested candidates across the country. This role leads the creation, maintenance, and continuous improvement of resources, tools, and processes that power critical programs. 

The ideal candidate is a proactive, highly organized program manager who thrives in a collaborative, cross-functional environment and brings strong communication, creative problem-solving, and content development skills. 

Key Responsibilities 

• Lead the Alterations Workforce Training program portfolio, partnering with Legal, HR, Finance, Marketing, and external stakeholders to deliver consistent, compliant, and impactful training initiatives. 
• Manage multiple project plans of varying size and complexity, ensuring all actions, milestones, and deliverables are documented, tracked, and communicated to drive program success. 
• Maintain and evolve the program roadmap across the business, ensuring understanding of project goals and vision, with a focus on scalability. 
• Support program management, including strategy, content development, delivery planning and effectiveness measurement. 
• Design training and communication plans and produce supporting materials, partnering closely with key stakeholders to ensure clarity, relevance, and alignment. 
• Partner with subject matter experts to gather insights, validate content, and cocreate tools that reflect the needs of the business. 

  

You own this if you have...  

• 3-5 years in retail strategy, program management or similar business experience  
• Demonstrated experience supporting cross-functional programs with multiple stake-holders 
• Exceptional communication skills, including the ability to synthesize and simplify complex concepts, and craft clear messaging for action  
• Outstanding organizational and planning capabilities, including managing multiple projects with minimal oversight 
• Proven ability to navigate ambiguity and operate independently throughout evolving environments  
• Curiosity and ability to quickly learn tools and processes for various roles across the organization as well as for external partnerships 
• Excellent interpersonal skills – ability to build relationships, influence without authority, and the drive change in a complex environment  

 

Additional Preferred Qualifications  

• Proficient in Microsoft Suite, including PowerPoint, Word, Excel, Outlook and Teams  
• Adult Learning, Training, or Education experience 
• Non-profit or Charitable Giving experience  

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away

• Life Insurance and Disability

• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. 

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

© 2022 Nordstrom, Inc  

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Nordstrom keeps job postings open for at least one day after the posting date.

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. 
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$93,500.00 - $155,000.00 Annual

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf